Customer Relationship Manager

Key Responsibilities

Handle customer queries, requests, and complaints.

Manage booking, documentation, payment, registration, and possession coordination.

Coordinate with Sales, Accounts, Legal, and Project teams.

Maintain accurate customer records and update the CRM system.

Follow up on payments, documentation, and pending customer requirements.

Prepare CRM/MIS reports and track customer issues until closure.

Ensure timely resolution of customer concerns and maintain a positive customer experience.

Candidate Profile

Graduate in any discipline.

2–5 years’ experience in Real Estate CRM/Post-Sales.

Good communication and customer-handling skills.

Proficiency in MS Excel and CRM software.

Strong coordination, follow-up, and problem-solving skills.

Experience with a real estate developer will be preferred.

Pay

₹30,000.00 - ₹55,000.00 per month

Work Location

In person