Sr. Front Office Executive

Job Description

We are looking for a professional and experienced Senior Front Desk Executive to join our team at Welcare Hospital, Vadodara. The ideal candidate should have excellent communication skills, a patient-friendly attitude, and experience in hospital front desk operations.

Key Responsibilities

Manage front desk operations, including patient registration and appointments.

Handle patient and visitor inquiries professionally and courteously.

Coordinate with doctors, nursing staff, billing, and other hospital departments.

Manage OPD appointments, patient records, and registration details.

Guide patients and attendants regarding hospital services and procedures.

Handle phone calls and provide accurate information to patients.

Supervise and support junior front desk staff.

Ensure smooth patient flow and maintain a high standard of patient service.

Maintain confidentiality of patient information and hospital records.

Resolve patient concerns or escalate them to the concerned department when required.Requirements & Qualifications

Bachelor's degree in any relevant field (preferred).

2–4 years of experience in a hospital front desk or healthcare administration role.

Excellent communication and interpersonal skills.

Good knowledge of computer applications and hospital management systems (HIMS).

Strong customer service and problem-solving skills.

Ability to manage multiple tasks in a busy hospital environment.

Fluency in English, Hindi, and Gujarati.

Pay

₹8,798.71 - ₹18,000.00 per month

Benefits

Provident Fund

Work Location

Hybrid remote in Vadodara, Gujarat