Manager housekeeping and facilities

Role & responsibilities . Operations & Facility ManagementThe candidate is essentially the "Guardian" of the physical assets. Their goal is zero downtime and high safety standards.

Preventive Maintenance

Scheduling regular checks for ACs, plumbing, geysers, and electrical systems across all properties.

Vendor Management

Coordinating with electricians, plumbers, and internet service providers to ensure quick fixes.

Inventory Control

Managing stocks for toiletries, linens, cleaning supplies, and pantry items to avoid last-minute shortages.

Safety Compliance

Ensuring fire extinguishers are serviced, CCTV is functional, and PG-specific security protocols are followed.

• Housekeeping & Staff Leadership will be managing the team that does.

Rostering

Creating shift schedules for cleaners and security guards to ensure 24/7 coverage (especially for the PG).

Quality Control

Conducting "white-glove" inspections of Airbnb units before guest check-ins to ensure 5-star cleanliness.

Training

Training staff on hospitality etiquette, hygiene standards, and the efficient use of cleaning chemicals.

• Customer Service & Guest RelationsThis is the "Face of the Brand" role. The tone changes between the short-term Airbnb guest and the long-term PG resident.

Airbnb Experience: Managing check-ins/check-outs, providing local recommendations, and responding to platform messages within minutes to maintain "Superhost" status.

PG Resident Management

Handling monthly rent collections, documenting resident onboarding (KYC), and resolving roommate conflicts or grievances.

Issue Resolution: Acting as the first point of contact for complaints (e.g., "The Wi-Fi is down" or "The neighbor is noisy") and resolving them with empathy and speed.

Administrative & Financial Oversight

Billing

Tracking electricity bills for the PG and utility costs for the Airbnbs.

Reporting

Providing weekly updates to you regarding occupancy rates, major repair expenses, and guest feedback trends.

Compliance

Maintaining guest registers (Form C for foreigners if applicable) and ensuring PG regulations are met.

Preferred candidate profile . Core Qualifications

Education

Minimum of a Bachelors Degree. A degree in Hotel Management, Hospitality, or Business Administration is highly preferred.

Experience

5-10 years of professional experience.

Ideal backgrounds: Assistant Front Office Manager, Facility Manager, Senior Operations Executive in Co-living spaces, or Property Manager for premium serviced apartments.

Language Proficiency: Must be fluent in Malayalam (to manage local staff and vendors) and English (for Airbnb guest communication and reporting). Proficiency in Hindi or Tamil is a significant plus.

Technical & Professional Skills

Multi-Property Management

Proven ability to oversee logistics across different geographic locations simultaneously.

Tech Savviness: Comfortable using Airbnb/Booking.com dashboards, property management software (PMS), and digital payment tools (UPI, banking apps).

Vendor Network: A pre-existing understanding of how to source and negotiate with local maintenance contractors (plumbers, electricians, painters).

Conflict Resolution

Experience in de-escalating "high-stress" situations, such as difficult guest check-ins or disputes between PG residents.

Soft Skills & Behavioral Traits

The "Owner" Mindset: We are looking for someone who treats the property as their ownnoticing a fused bulb or a dusty corner before a guest does.

Adaptability

The ability to switch tones from a formal, professional Airbnb host to a firm, rule-enforcing PG warden.

High Integrity

Since they will handle cash/rent collections and high-value assets, a clean professional track record is non-negotiable.

Crisis Management

Calm under pressure—especially when dealing with midnight emergencies like power failures or water shortages.

Physical & Logistical Requirements

Mobility

Must possess a valid driver’s license willing travel between the various Airbnb properties and the PG unit.

Availability

Willingness to be "on-call" for emergencies, as hospitality is a 24/7 industry.

Pay

₹300,000.00 - ₹380,000.00 per year

Benefits

Cell phone reimbursement

Food provided

Internet reimbursement

Work Location

In person