Sales & Customer Support Representative

Customer Support & Sales Executive

Location

Ahmedabad

Job Type

Full-time

Company

Fashion Floor India

About the Role

Fashion Floor India is looking for a Customer Support & Sales Executive who loves talking to customers, understands fashion and has the ability to turn enquiries into sales.

You’ll be the voice of our brand—helping customers choose the right outfits while ensuring a smooth and personalised shopping experience.

What You'll Do

Handle customer queries through WhatsApp, Instagram & calls

Help customers with size, fit, fabric, styling & product selection

Convert enquiries into orders through effective communication

Follow up with interested customers and abandoned enquiries

Recommend products through upselling & cross-selling

Handle order, delivery, exchange & return-related queries

Resolve customer concerns professionally

Coordinate with the internal team for customer/order issues

Maintain customer follow-ups and achieve sales targets

We’re Looking For

1–3 years experience in customer support, sales, ecommerce or fashion retail

Excellent Hindi & English communication skills

Gujarati is an added advantage

Confident, persuasive and

Additional incentives on sales.

Pay

₹15,000.00 - ₹25,000.00 per month

Work Location

In person