Customer Relationship Officer

We are looking for a target-oriented Customer Relationship Officer (CRO) with strong tele-sales experience. The candidate will be responsible for managing the complete sales journey from lead qualification to prospect conversion, order generation, and repeat purchases . Key Responsibilities Handle inbound and outbound sales calls and engage with leads and prospects. Qualify leads and understand customer needs, purchase intent, and objections . Convert prospects into customers and orders through effective calling and follow-ups. Explain product benefits, usage, pricing, and offers clearly. Handle customer objections and demonstrate strong sales closing skills . Follow up with prospects through calls and WhatsApp until conversion. Maintain accurate customer and sales data in the CRM . Track leads, prospects, follow-ups, conversions, orders, and revenue . Achieve assigned daily, weekly, and monthly sales targets . Identify opportunities for repeat purchases, upselling, and customer retention . Required Skills Minimum 1 year of Tele Sales / Inside Sales experience . Strong Hindi communication – Mandatory . Good English communication . Proven ability to convert prospects into customers . Strong objection handling, negotiation, and closing skills. Target-oriented with a strong focus on conversion and revenue . Basic CRM and computer skills . Preferred Experience Experience in Healthcare, Veterinary, Agriculture, FMCG, or Consumer Products will be an advantage.