Customer Service Executive

Customer Service Executive

Company

The 1970 Shop

Location

Office-based (Work from Office ÔÇô 6 days a week, all working days)

Experience

1+ years

Hiring Priority

Immediate

About the Role

The 1970 Shop is looking for a customer-focused and tech-savvy Junior Customer Service Executive to manage customer queries across calls and chats, resolve concerns, and coordinate with internal teams to ensure a smooth customer experience.

Key Responsibilities

Handle customer queries through calls and chats in a professional and timely manner.

Manage and resolve customer complaints and escalations effectively.

Coordinate with relevant teams to address customer concerns and ensure timely resolution.

Use customer service tools, systems, and technology-enabled solutions, including chatbots.

Maintain accurate records of customer interactions and follow up on pending issues.

Ensure a positive customer experience through clear communication and effective problem-solving.

Requirements

Minimum 1 year of experience in customer service, customer support, or a customer-facing role.

Experience handling a blended process (voice and non-voice).

Excellent verbal and written communication skills.

Comfortable using customer support tools, systems, and technology-enabled platforms.

Ability to handle escalations calmly and resolve customer concerns efficiently.

Strong coordination, problem-solving, and customer-handling skills.