Customer Relations Executive / Senior Executive - Mumbai 1 1

Purpose of Position

The job incumbent is responsible for Audit Scheduling and Contract Administration for all the schemes

The position performs in line with the Bureau Veritas Quality Assurance System, including the BV Code of Ethics and the BV Group policy

Ø Major Responsibilities

Audit Scheduling in coordination with the client keeping in mind the requirements of ISO 17021:2011.

Scheme specific audit schedule management using tools such as Siebel and ACTIS.

Contract Administration to ensure correct & updated information of clients in “SIEBEL”.

Monitoring Scheduling Performance through SAS Portal [Management Information System Portal]

Ø Criteria for Performance Evaluation (KPIs)

3 months Advance Audit Scheduling

Compliance to the requirements of ISO 17021:2011 and Bureau Veritas Management System.

Scheduling a Competent Team for an audit and Training at all the times

Maintaining the desired utilization rate of resources

Timely incorporation of changes in Client’s administrative information in the Production Tools as a part of Contract Administration responsibility.