Customer Relationship Executive

CRE – SMR Job Description

Make service reminder calls to customers whose vehicle service is due.

Inform customers about upcoming periodic maintenance/service schedules.

Schedule service appointments and coordinate with the Service Advisor/workshop.

Follow up with customers after servicing (PSF – Post Service Follow-up).

Collect customer feedback and record CSI/SSI/customer satisfaction.

Handle basic customer complaints and coordinate with the concerned department for resolution.

Maintain customer information and update CRM/DMS records.

Follow up on missed service appointments and inactive customers.

Explain service-related offers, maintenance packages and campaigns.

Maintain daily calling/follow-up reports and achieve assigned calling and appointment targets.

Coordinate with Sales, Service, Parts and Workshop teams to ensure a smooth customer experience. RRJ College+1

Typical requirements in Thane/Mumbai automobile dealerships

Graduate preferred.

0–2 years experience may be accepted; automobile/dealership experience is an advantage.

Good communication skills in English, Hindi and Marathi.

Basic computer knowledge and familiarity with CRM/DMS.

Customer-handling and telephone-calling skills.

Automobile service-process knowledge is useful. Some CRE-Service postings specifically ask for automobile-industry experience and knowledge related to vehicle faults/service

Work Location

In person