CRM Executive

About the Role

We are seeking a highly motivated, customer-centric Senior Executive – Post-Sales CRM to take complete ownership of our post-booking customer lifecycle. This is a non-engineering role. The ideal candidate must possess a strong customer relationship management (CRM) background, sharp communication skills, and extensive experience navigating the financial and logistical administrative tasks required between unit booking and final handover.

Core Responsibilities & Weightage

Onboarding & Core Collections

Payment & Collection Management: Track payment milestones and proactively generate demand letters, instalment reminders, and payment receipts.

Customer Onboarding: Draft and issue welcome emails, welcome calls, and official allotment letters immediately following booking confirmations (p. 1).

Financial Instruments

Manage and process collection instruments including Demand Drafts (DDs), online wire transfers, and cheques (p. 1).

Bank & Loan Liaisoning: Coordinate directly with retail banks and financial institutions to facilitate timely home loan documentation and disbursement clearances (p. 1).

ERP & MIS Management: Maintain absolute data integrity by updating all customer profiles, payment milestones, and financial instruments in the ERP system while generating weekly MIS reports for leadership visibility.

Pay

₹40,000.00 - ₹50,000.00 per month

Benefits

Provident Fund

Work Location

In person