IAM Operations - Operation Readiness

Location

Bengaluru

Other locations

Primary Location Only

Salary

Competitive

Date

Sep 24, 2026

Job description

Requisition ID

1724560

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

IAM OPERATIONAL SERVICE - Business Engagement and Management

Today’s world is fueled by vast amounts of information. Data is more valuable than ever before. Protecting data and information systems is central to doing business, and everyone in EY Information Security has a critical role to play. Join a global team of over 950 people who collaborate to support the business of EY by protecting EY and client information assets! Our Information Security professionals enable EY to work securely and deliver secure products and services, as well as detect and quickly respond to security events as they happen. Together, the efforts of our dedicated team help protect the EY brand and build client trust.

Within Information Security we blend risk strategy, digital identity, cyber defense, application security and technology solutions as we consider the entire security lifecycle. You will join a team of hardworking, security-focused individuals dedicated to supporting, protecting and enabling the business through innovative, secure solutions that provide speed to market and business value.

The opportunity

Identity and Access Management (IAM) organization, a part of Information Security which enables over 330,000 individuals across 140+ countries to access systems and information securely. As a member of the Identity and Access Management (IAM) team this position will contribute towards execution of an IAM roadmap that meets security requirements, including but not limited to security for, a complex Active Directory (AD) environment, hybrid cloud deployment, mobile computing, policy driven security, SSO, user provisioning/de-provisioning, and federation focusing on multiple protocols (SAML, OpenID, Azure AD)

We offer opportunities to develop new skills and progress your career receiving support, coaching and feedback from colleagues around the world. This role will give you an opportunity to work with some of the best talent in the industry!

The IAM Operations Service Manager is responsible for driving global consistency, operational readiness, and continuous improvement across IAM Operational Services (services delivered by IAM Operations).

This role acts as a central coordination and business engagement point across IAM Operations domains (Identity, Group/Directory Services, and Infrastructure), ensuring

IAM Operational Services are standardized, scalable, and aligned globally

New technologies are operationally ready for production within IAM Operations

Transitions into operations are structured, controlled, and aligned to ITIL practice

Continuous improvement is driven through feedback, metrics, and governance

The role facilitates and coordinates across teams, rather than owning technical delivery or full-service lifecycle accountability.

Your Key Responsibilities

Global IAM Operational Services Alignment & Process Standardization

Align IAM Operations processes into a consistent global delivery model

Identify and incorporate regional or country-specific nuances

Maintain standardized processes, policies, and documentation

Ensure consistency across Identity, Group Management, and Infrastructure

Operational Readiness & Transition Management

Establish and maintain Operational Readiness and Transition frameworks

Define readiness scope, success criteria, and transition requirements

Coordinate onboarding of new IAM technologies into operations

Capture and validate operational requirements before service acceptance

Facilitate readiness reviews and signoff processes with technical leads

Service Improvement, Intake & Governance

Coordinate intake and prioritization of service improvement initiatives

Drive continuous improvement based on post-implementation insights

Identify opportunities for automation, optimization, and enhancements

BAU Support Enablement & Service Performance Facilitation

Support service performance monitoring with Service Owners

Collect and communicate user feedback

Identify and escalate operational issues

Analyze tool performance and identify improvements

Governance, Compliance & Standards

Review and confirm that changes and enhancements to IAM Operational Services align with established IAM business rules, governance requirements, and operational standards

Ensure all updates are consistent, compliant, and maintain global alignment across IAM Operations

Document and communicate any required changes to IAM policies, procedures, or supporting tools to reflect updates and maintain consistency

Ensure self-service support resources and knowledge materials are established, kept up to date, and are globally accessible to support IAM Operational Services delivery

Stakeholder Engagement & Cross-Team Coordination

Act as liaison between IAM Operations, Infrastructure, Solutions teams, and users

Communicate service changes and operational impacts

Testing, Implementation & Change Enablement

Coordinate IAM Operations UAT and rollout activities

Support test plan development

Monitoring, Stability & Operational Health

Coordinate and facilitate the establishment of monitoring and reporting mechanisms to support the stability of IAM Operational Services

Ensure appropriate reporting and analytics capabilities are defined, available, and aligned to support Service Owners and operational teams

Coordinate and support problem management activities by ensuring issues are routed, tracked, and addressed through the appropriate teams

Enable continuous service stabilization by