Assistant Manager - Online Reputation Management

Job Purpose : To manage complex social media interactions, complaints, and customer escalations while supporting the Social Care Manager in the day-to-day supervision of social care operations. The role is responsible for handling high-risk and sensitive social media cases, monitoring operational performance, managing queues and ageing, ensuring SLA compliance, and providing guidance to Social Care Agents to maintain service excellence. Responsibilities As the Assistant Manager-Social Care, you…