Center Manager

We are looking for an experienced and result-oriented Clinic Manager to oversee the day-to-day operations of a Skin & Hair Clinic. The candidate will be responsible for clinic administration, revenue growth, team management, patient experience, sales, and operational excellence.

• Manage overall day-to-day clinic operations and ensure smooth functioning.
• Drive revenue, sales, consultation and treatment targets.
• Manage patient appointments, follow-ups and conversions.
• Ensure excellent patient/customer experience and handle complaints professionally.
• Lead and motivate the clinic team, including doctors, therapists, front office, and support staff.
• Monitor individual and team performance against assigned targets.
• Conduct regular team meetings, performance reviews and training.
• Coordinate with dermatologists and medical staff to ensure smooth patient flow.
• Monitor treatment packages, memberships, renewals and repeat business.
• Ensure proper follow-up of leads through calls and WhatsApp.
• Maintain daily MIS reports covering leads, consultations, conversions, revenue and collections.
• Monitor clinic expenses, inventory, consumables and stock levels.
• Ensure compliance with clinic SOPs, hygiene, safety and documentation standards.
• Coordinate with the corporate/management team regarding targets, audits and operational requirements.
• Support marketing activities, promotional campaigns and local business development.
• Identify opportunities to increase patient acquisition and clinic profitability.
• Ensure proper cash/UPI/card collection procedures and daily reconciliation.
• Maintain a professional, hygienic and welcoming clinic environment.
• Strong team leadership and people-management skills
• Excellent communication and interpersonal skills
• Strong sales and business-development skills
• Patient/customer relationship management
• Good knowledge of clinic operations and MIS
• Target-oriented and result-driven approach
• Problem-solving and decision-making ability
• Basic knowledge of Excel

Qualification & Experience

• Graduate preferred.
• 2–5+ years of experience in clinic/hospital, healthcare, beauty, wellness, skin & hair or related industries.
• Experience in managing a team and achieving revenue/sales targets preferred.

Pay

₹20,000.00 - ₹50,000.00 per month

Work Location

In person