114 - Customer Services - Hyderabad

About FinAdvantage

We are a technology-powered organization that uses advanced tools and software platforms that seamlessly integrate with standard accounting software. This enables efficient repository management, transactional accounting, accurate reporting, and effective data management for our clients while delivering cost-effective and value-driven solutions.

We provide high-quality professional services across finance, accounting, consulting, and taxation to startups, SMEs, large corporates, and multinational companies. Our strength lies in our diverse team of highly qualified professionals with extensive experience in delivering business and financial solutions.

FinAdvantage operates out of Chicago | Charlotte | Bengaluru | Hyderabad | Gurugram.

Company Website

https://finadvantage.com

Designation

Customer Care Executive/Senior Executive – Non-Voice Process

We are looking for a Customer Care Executive/ Senior Executive to handle customer queries through email, chat, calls and ticketing systems.

Responsibilities

Handle customer queries through email/chat/Calls.

Provide accurate information and solutions.

Resolve customer issues within timelines.

Maintain customer records and update tickets.

Coordinate with internal teams when required.

Meet quality and productivity targets.

Requirements

Good written English communication.

Basic computer knowledge.

Typing and email-handling skills.

Customer-focused attitude.

Qualification

Graduate/Post Graduate