Operation Executive

Job Description – Night Shift Operations Executive

Role

Operations Executive – Teleconsultation & Order Monitoring

Shift

7:00 AM – 11:00 PM ( 9 hours shift - rotational)

Employment Type

Full-Time

About the Role

We are looking for a proactive Operations Executive to monitor real-time teleconsultation operations, coordinate with doctors, and ensure timely order completion across multiple platforms.

Key Responsibilities

Monitor multiple platforms, incoming orders and order TAT in real time.

Track doctor login, availability, order acceptance and completion.

Prompt and coordinate with doctors for pending orders and coverage.

Ensure adequate doctor availability throughout the shift.

Monitor and minimise pending orders and TAT breaches.

Respond promptly to client and internal team queries.

Escalate operational/technical issues to the concerned team.

Maintain shift reports and provide proper handover to the next team.

Handle multiple tasks and projects simultaneously.

Requirements

0–3 years of experience in Operations, BPO, Call Centre, Customer Support, Healthcare or similar roles.

Excellent communication and coordination skills.

Strong multitasking and problem-solving ability.

Comfortable working with dashboards, Excel/Google Sheets and communication tools.

Proactive, responsive and able to work independently during night shifts.

Experience in real-time monitoring/order management is preferred.

Ideal Candidate

Candidates from BPO, Call Centre, Command Centre, E-commerce Operations, Healthcare Operations or Order Management backgrounds are preferred.

Key Skills: Real-Time Monitoring | Doctor Coordination | Order Management | TAT Monitoring | Client Communication | Multitasking | Escalation Management

Pay

₹15,000.00 - ₹22,000.00 per month

Benefits

Flexible schedule

Health insurance

Paid sick time

Provident Fund

Work Location

In person