Accenture Hiring for UK Chat Process

Location

Airoli, Navi Mumbai

Employment Type

Full-Time, Permanent

Shift

UK Shift

Work Mode

Work from Office

CTC

Up to ₹6.5 LPA

Job Summary

We are looking for Chat Process Executives to join our team in Airoli, Navi Mumbai. The role involves handling customer queries through chat, providing accurate information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities

Handle customer queries and requests through chat support.

Provide accurate and timely resolutions to customer concerns.

Maintain professional and clear communication with customers.

Follow defined processes, guidelines, and quality standards.

Document customer interactions and update relevant systems.

Escalate complex issues to the appropriate team when required.

Achieve assigned productivity, quality, and customer service targets.

Ensure adherence to company policies and data-security guidelines.

Eligibility & Requirements

Graduates

Minimum 1 year of international voice/chat/customer support experience.

HSC Candidates

Minimum 18 months of international voice/chat/customer support experience.

Strong English written and verbal communication skills.

Good typing speed and accuracy.

Comfortable working in UK Shifts.

Basic computer and MS Office knowledge.

Ability to multitask and handle multiple customer conversations efficiently.

Pay

Up to ₹650,000.00 per year

Benefits

Commuter assistance

Work Location

In person