Operations Coordinator – Solar panels & Hot Water Systems

Location

World Street, Faridabad

Job Type

Full-time, Office-based

Industry

Solar Energy, Hot Water Systems, Aircons

Salary

Based on experience, with additional sales incentives where applicable

Shift

Working hours aligned with Australian customers

About the Role

We are looking for a responsible, organised and proactive Operations Coordinator to manage the day-to-day operations of our Solar Energy, Hot Water Systems, Aircons businesses in Australia.

The employee will be based in Faridabad or neighbouring areas and will coordinate remotely with Australian customers, plumbers, electricians, installers, suppliers and internal team members.

The primary responsibility will be to ensure that every installation is properly planned, materials are delivered on time, customers and installers are kept informed, and each job progresses smoothly from booking through to completion.

When operational workload permits, the employee may also assist with customer follow-ups and sales activities.

This is a office-based position. The employee must be available to work from our World Street, Faridabad office.

Key Responsibilities

Installation Coordination

Coordinate Solar Energy, Hot Water Systems, Aircons installations from booking to completion

Communicate with customers to confirm installation dates, site access and job requirements

Coordinate with plumbers, electricians, solar installers and other contractors

Confirm installer availability and schedule jobs accordingly

Ensure customers and installers receive all required information before installation

Follow up with installers before, during and after each job

Reschedule installations when required and keep all parties informed

Track installation progress and ensure jobs are completed on time

Material and Delivery Coordination

Organise solar and water filtration materials required for each installation

Coordinate with suppliers, warehouses, couriers and installers

Ensure correct materials are ordered and delivered to the correct site

Confirm delivery dates and track delayed or missing items

Verify that installers have all required products, fittings and documents before attending site

Maintain records of material orders, deliveries and shortages

Escalate urgent material or delivery issues to management

Customer Coordination

Contact customers to confirm bookings and installation schedules

Provide customers with installation preparation instructions

Respond professionally to customer questions and concerns

Keep customers updated if there are delays or changes

Follow up after installation to confirm completion and customer satisfaction

Collect required customer documents, payments or confirmations

Maintain professional communication through phone, WhatsApp and email

Administrative and Operational Support

Update customer and job information in CRM and operational systems

Maintain accurate notes for every customer interaction

Track pending installations, materials, payments and follow-up actions

Prepare daily and weekly operational status reports

Maintain installer, supplier and customer records

Ensure important tasks are completed within deadlines

Assist management with general operational and administrative activities

Identify operational problems and suggest practical solutions

Sales Support

When operational workload permits, responsibilities may also include

Following up with new and existing sales leads

Calling customers who have enquired about solar or water filtration systems

Understanding customer requirements

Providing approved product and pricing information

Booking consultations or appointments

Updating sales conversations and next actions in CRM

Supporting the sales team with follow-ups and customer communication

Skills and Experience Required

Strong spoken and written English

Excellent organisational and time-management skills

Ability to manage multiple jobs and priorities at the same time

Strong follow-up and coordination skills

Confident telephone and WhatsApp communication

Ability to communicate professionally with Australian customers

Good attention to detail

Ability to work independently without constant supervision

Comfortable working with contractors, customers and suppliers

Basic knowledge of Microsoft Excel, Google Sheets or similar tools

Experience using CRM, task-management or accounting software

Ability to maintain accurate records and provide regular updates

Reliable internet connection, laptop and mobile phone

Willingness to attend the World Street, Faridabad office on full-time basis

Preferred Experience

Candidates with experience in any of the following areas will be preferred

Operations coordination

Installation scheduling

Solar industry operations

Water filtration or plumbing coordination

Construction or home-improvement services

Logistics and material coordination

Customer service

Project coordination

Vendor and contractor management

Australian business process outsourcing

CRM administration

Sales support or telesales

Experience in the solar or water filtration industry is preferred but not mandatory. Training will be provided to the right candidate who has strong coordination, communication and problem-solving abilities.

Ideal Candidate

The ideal candidate will be

Highly organised and dependable

Proactive rather than waiting for instructions

Comfortable following up repeatedly until a task is completed

Honest when reporting delays or mistakes

Calm when managing multiple customers and installers

Able to listen carefully and follow company processes

Confident enough to solve routine problems independently

Humble enough to ask questions when unsure

Comfortable being accountable for deadlines

Interested in a long-term role with growing responsibilities

This Role May Not Suit You If You

Frequently miss follow-ups or deadlines

Avoid making phone calls

Struggle to manage several tasks at once

Do not maintain proper records

Depend on constant reminders from management

Are unavailable during agreed working hours

Are unwilling to