Executive - Business Delivery

Livekeeping Technologies Private Limited

About us

Noida, Uttar Pradesh, India

Permanent

Customer Success

Job Description

We are looking for a Business Delivery Executive who will be responsible for managing the overall

customer experience by ensuring smooth onboarding, resolving queries, maintaining strong client

relationships, and supporting customers throughout their journey with the product.

Experience Range

1 - 4 years

Educational Qualifications

Any graduation

Job Responsibilities

Connect with customers to understand their requirements and provide appropriate

guidance regarding the product and services.

Assist customers during onboarding and ensure smooth product setup and usage.

Handle customer queries and concerns through calls, emails, or other communication

channels.

Regularly follow up with existing customers to ensure satisfaction and address any issues.

Guide customers on product features and help them utilize the platform effectively.

Maintain strong relationships with customers to ensure long-term engagement.

Coordinate with internal teams to resolve customer issues in a timely manner.

Keep track of customer interactions, feedback, and service requests.

Inform customers about relevant product updates, benefits, and available solutions.

Ensure timely completion of customer requests and maintain service quality standards.

Skills Required

Business Communications , Customer Interaction , Customer Service , voice process , Cold Calling , customer support

Candidate Attributes

Graduation in any discipline.

Customer-focused mindset with strong problem-solving ability.

Ability to manage follow-ups and maintain customer relationships.

Basic understanding of CRM tools and customer handling processes.

Good verbal and strong email communication.

Good understanding of MS Excel.

Minimum 60% in both 10th and 12th standard.

Job Code

KL-JLKAQQ68

About Us

Livekeeping is a leading Tally on Mobile solution that enables business owners to access and manage their Tally data anytime, anywhere. Trusted by 30,000+ paid users across India, Livekeeping simplifies accounting and business monitoring through a powerful mobile app. Livekeeping is part of IndiaMART InterMESH Ltd., one of India’s largest B2B marketplaces. Our mission is to make accounting simple, mobile-first, and accessible for every business owner.

Key Product Features

Real-time Tally reports on mobile – access sales, purchase, cash/bank and outstanding reports anytime.

Track sales & receivables – monitor daily sales and customer outstanding easily.

Create GST-compliant eWay bills & eInvoices directly from your business data.

Instant business alerts & notifications for sales, collections, payments and stock updates.

Secure and reliable data sync with Tally ensuring safe access to business information on mobile.

Why Us?

Backed by Industry Leader

Part of IndiaMART InterMESH Ltd., a trusted brand serving millions of businesses.

Proven Product Adoption

Trusted by 30,000+ paid customers across India.

High-Growth SaaS Product

Operating in the fast-growing SME fintech and accounting automation space.

Real Business Impact

Helping business owners monitor finances, GST data, and reports anytime on mobile.