Front Office Associate - Star Hotel experience is mandatory

Guest Check-in and Check-out

Greeting guests, verifying reservations, issuing room keys, settling bills, and processing payments efficiently.

Reservation Management

Handling bookings, modifications, and cancellations in the hotel's property management system (PMS).

Guest Communication

Answering incoming phone calls, responding to emails, and directing inquiries to appropriate departments.

Guest Relations

Addressing complaints, resolving issues promptly, and providing information about hotel amenities and local attractions.

Operational Coordination

Collaborating with housekeeping to update room status (e.g., vacant/ready) and notifying maintenance of repairs.

Administrative Duties

Maintaining accurate front desk records, updating guest information, and assisting with reports.

Security & Safety: Monitoring the front desk area, managing room keys securely, and adhering to privacy policies regarding guest information. National Skill Development Corporation (NSDC) +7

Required Skills and Qualifications

Customer Service

Strong interpersonal skills to provide a welcoming atmosphere.

Communication

Excellent verbal and written skills.

Technical Skills

Proficiency in Hotel Property Management Systems (e.g., Opera), Microsoft Office, and telephone systems.

Multitasking

Ability to handle high-pressure situations and manage multiple tasks simultaneously.

Grooming

Maintaining a professional appearance at all times. National Skill Development Corporation (NSDC) +6

Typical Qualifications

High school diploma or equivalent.

Previous experience in a customer service or hospitality role is preferred.

Pay

From ₹17,000.00 per month

Benefits

Food provided

Provident Fund

Work Location

In person