Logistics Sales & Operations Executive

Logistics Sales & Operations Executive Company: Airbezz Express Private Limited Industry: International Logistics / E-commerce Logistics / Courier & Freight Forwarding Job Type: Full-time Department: Sales & Operations Experience: 1–2 Years Location: New Delhi / Dwarka Employment Type: Full-time Job Overview: Airbezz Express Private Limited is looking for a Logistics Sales & Operations Executive to manage customer inquiries, sales leads, quotations, customer onboarding and day-to-day logistics coordination. The candidate will handle E-commerce parcel inquiries, Meta leads, B2B customer calls, international courier quotations, Air Freight & Sea Freight inquiries, KYC, onboarding and shipment operations . Key ResponsibilitiesSales & Customer HandlingHandle incoming E-commerce and international shipping inquiries . Follow up with leads received through Facebook/Instagram (Meta Ads), WhatsApp and other channels . Make outbound calls to B2B customers, exporters, e-commerce sellers and SMEs . Understand customer shipping requirements and provide suitable logistics solutions. Prepare and share quotations for International Courier, Air Freight and Sea Freight . Follow up with customers from inquiry and quotation stage until booking confirmation. Maintain regular communication with existing and potential customers. Customer Onboarding & KYCOnboard new customers and explain the company's shipping process. Collect and verify required KYC and business documents . Maintain accurate customer and shipment information. Coordinate with customers for invoices, packing details, product information and other required documents. Logistics OperationsCoordinate day-to-day shipment operations after booking confirmation. Coordinate with courier partners, freight forwarders and internal operations teams. Manage shipment booking, pickup coordination and dispatch follow-ups. Track shipment status and communicate updates to customers. Coordinate for documentation, customs-related requirements and shipment issues. Ensure smooth coordination between Sales, Customer and Operations teams . CRM & ReportingMaintain customer inquiries, leads, quotations and follow-up records. Update CRM/Excel/software with customer and shipment details. Prepare daily/weekly sales and operations reports. Maintain proper follow-up records and ensure no active lead is missed. Required SkillsGood communication and convincing skills. Good knowledge of International Courier / Logistics / Freight Forwarding . Basic understanding of Air Freight and Sea Freight . Experience in B2B sales and customer handling will be preferred. Ability to handle Meta-generated leads and WhatsApp inquiries. Good follow-up and negotiation skills. Basic knowledge of KYC and shipment documentation. Good working knowledge of MS Excel / Google Sheets / CRM . Ability to coordinate multiple shipments and customers simultaneously. Hindi and English communication skills required. Preferred CandidateCandidates with experience in any of the following industries will be preferred: International Courier Freight Forwarding Logistics E-commerce Logistics Export / Import Shipping & Cargo B2B Sales Courier Sales Customer Relationship Management Key Performance Areas (KPI)Lead response and follow-up Customer conversion Quotations generated B2B customer acquisition Customer onboarding Shipment bookings Customer retention Operational coordination Timely shipment follow-up What We OfferFixed salary + performance-based incentives Opportunity to work in an international logistics and e-commerce environment Exposure to International Courier, Air Freight, Sea Freight and Freight Forwarding Growth opportunities based on performance Professional and dynamic work environment Apply Now: Candidates with relevant experience in logistics sales, courier, freight forwarding or e-commerce logistics are encouraged to apply.