domestic voice process malayalam

We are looking for enthusiastic and customer-focused candidates to join our Domestic Voice Process team. The candidate will be responsible for handling customer calls, understanding their requirements, resolving queries, and providing a positive customer experience.

Key Responsibilities

Handle inbound and/or outbound customer calls.

Understand customer requirements and provide appropriate solutions.

Resolve customer queries, complaints, and service-related issues.

Provide accurate information about products, services, orders, or accounts.

Maintain proper records of customer interactions in the CRM/system.

Follow company policies, processes, and quality standards.

Requirements

Good verbal communication skills in English and/or the required regional language.

Basic computer knowledge and typing skills.

Ability to communicate politely and confidently with customers.

Good listening and problem-solving skills.

Qualification

Minimum 10th/12th/Any Graduate, depending on company requirements.

Freshers are welcome.

Work Schedule

6 days working / 1 rotational week-off, depending on business requirements.

Rotational shifts may apply.

Key Skills

Communication skills

Customer handling

Active listening

Problem-solving

Performance Metrics

Average Handling Time (AHT)

Customer Satisfaction (CSAT)

Quality Score

Attendance and adherence

Salary

Competitive salary based on experience, skills, and company standards. Incentives may be applicable based on performance.

Pay

Up to ₹20,000.00 per month

Benefits

Health insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person