Tele Collection Executive

Company name - Rupeeredee Job Tile: TeleCollection Agent Location - Gurugram Roles & Responsibilities

• Contact customers regarding overdue payments and negotiate repayment terms to achieve collection targets. •⁠ ⁠Maintain accurate records of customer interactions, payment updates, and commitments. •⁠ ⁠Ensure all recovery efforts adhere to company policies and legal guidelines. •⁠ ⁠Address customer queries related to payments and escalate complex cases to the senior team when necessary. •⁠ ⁠Collaborate with field collection agents and update them on unresponsive accounts. •⁠ ⁠Identify high-priority accounts and take proactive steps to mitigate repayment risks. •⁠ ⁠Handle interactions with professionalism and empathy to maintain a positive customer experience.