Associate Senior Service Delivery Officer (Regional Partner & Technology Advocate)

Associate Senior Service Delivery Officer (Regional Partner & Technology Advocate)

Job #

req38471

Organization

World Bank

Sector

Information Technology

Grade

GG

Term Duration

Open-Ended Staff (OPEN-OP)

Recruitment Type

Local Recruitment

Location

New Delhi,India

Required Language(s)

English

Preferred Language(s)

Closing Date

10/12/2026 (MM/DD/YYYY) at 11:59pm UTC

Description

At the World Bank, a member of the World Bank Group (WBG), you’ll join a diverse, global community working across cultures, disciplines, and borders to address the world’s most pressing development challenges. With 1.2 billion young people reaching working age in the decade ahead, the challenge of job creation has never been greater. Through partnerships across 145 countries and more than 182 offices worldwide, we work with governments, private sector, development partners and other stakeholders to invest in people, strengthen markets, and deliver scalable, data-driven solutions that generate more and better jobs and improve lives. For more information, visit https://www.worldbank.org/en/who-we-are/ibrd

ITS Vice Presidency Context

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Department Context

The World Bank Group (WBG) is committed to supporting country clients in achieving sustainable development outcomes, including improved health systems, economic growth, education access, climate resilience, and social equity. In this context, digital platforms and data play an increasingly critical role in how development projects are designed, implemented, and adapted.

The ITS Operations Products unit (ITSOP) enables digital enablement of the Bank's business processes through a modern, flexible, and user-friendly digital platform that integrates and optimizes critical functions for thousands of front-line staff. It also drives the delivery of AI-powered business solutions to support business priorities and accelerate data-driven decision-making across the institution.

To strengthen the feedback loop between the realities on the ground and the digital tools that support operations, ITSOP is seeking a Regional Partner embedded within regional operations. This individual will serve as a trusted advisor to task teams, regional leadership, and product teams in identifying opportunities to optimize operations through fit-for-purpose technology solutions and smarter business processes.

As ITSOP advances the reimagining and modernization of the Operations Workspace and related digital platforms, the Regional Partner will play a critical role in supporting three parallel dimensions of change: sustaining day-to-day business operations, helping modernization, promoting and contributing to organizational readiness and adoption, and contributing to strategic transformation initiatives. The role will ensure that regional operational realities, stakeholder needs, and field perspectives are incorporated into the design, implementation, and continuous evolution of future digital capabilities and operating models.

Role Overview

This role combines strategic advisory, user and business engagement, and technology enablement, with the goal of helping WBG operations teams implement policies, deliver programs, and scale impact through digital tools and data-informed practices. This role is part of our commitment to ensuring that digital platforms not only support, but enable operational effectiveness, innovation, and implementation on the ground.

The Regional Partner will be a

Strategic thought partner to regional/country task teams in identifying operational challenges and technology needs.

Liaison between field realities and the internal product development lifecycle.

Facilitator of informed decision-making around digital adoption, technology innovation, and process efficiency.

This is a solution-oriented role, requiring strong systems thinking, client orientation, and understanding of both the development context and the possibilities (and limitations) of technology. This role promotes a culture of innovation and collaboration with internal and external stakeholders to deliver impactful solutions.

Responsibilities

The Regional Partner will play a dual-facing role, working closely with both task teams and regional leadership, and with internal technology and product teams, carrying out the following responsibilities

A. User and Business Engagement and Operational Insight

Serve as a trusted advisor to task teams (TTLs), project staff, and regional management on operational technology needs.

Understand and analyze end-to-end business processes across sectors (e.g., health, education) to understand the full context of operations—program goals, delivery challenges, and field constraints, and identify opportunities for efficiency and digital enablement.

Provide strategic guidance on how existing or new digital solutions can support evolving operational requirements and policy implementation.

Surface unspoken or emerging needs based on-the-ground observation, interviews, and data insights.

Recommend improvements to business processes through the application of digital tools, automation, or data-informed workflows.

Identify patterns or recurring challenges across countries or sectors that can be addressed systemically.

Advise regional teams on implementation strategies for operational policy changes that require digital adaptation.

Support regional stakeholders through business and technology transformation initiatives by assessing impacts, gathering requirements, validating future-state processes, and ensuring operational realities are reflected in transf