Warehouse Operations Team Leader

Location

A-111 group , Wazirpur Industrial Area , New Delhi 110052 ,

KEY RESPONSIBILITIES

Team leadership

• Lead, train and supervise the operations team; assign daily tasks and set priorities.
• Monitor workload, output quality and deadlines; step in on escalations.
• Run short daily or weekly team check-ins and report progress to VSTL management.
• Conduct performance reviews and support hiring and onboarding of new team members.

Order and inventory operations

• Oversee the full order cycle: purchase orders (PO), proforma invoices (PI), commercial invoices and delivery.
• Supervise physical stock counts at warehouses and PO reconciliation reports (ordered vs. received quantities).
• Make sure CPUs, HDDs and other items are correctly described, graded (good/bad) and recorded.
• Keep inventory records and the CRM/ERP system (e.g., Zoho CRM) accurate and up to date.

Shipping and documentation

• Review and approve packing lists, carton markings, invoices and export documents before dispatch.
• Coordinate with freight forwarders, couriers and warehouses on pickups, shipments and tracking.
• Ensure documents meet customs and destination-country requirements (e.g., India, Hong Kong).

Customer and vendor coordination

• Act as the escalation point for customer and vendor issues; resolve them quickly and professionally.
• Handle shortage and bad-item claims: verify counts, prepare claim reports and follow up to settlement.
• Build good working relationships with key suppliers, buyers and logistics partners.

Reporting and process improvement

• Prepare daily, weekly and monthly operations reports (orders, shipments, claims, pending issues).
• Create and maintain standard formats and SOPs for packing lists, reconciliation and claim reports.
• Find delays, errors and repeated issues, and put fixes in place.
• Ensure company data and documents are handled securely and confidentially.

QUALIFICATIONS AND SKILLS

Required

• Graduate in any discipline (commerce, business or supply chain preferred).
• 5+ years in operations, logistics or trade back-office work, including 2+ years leading a team.
• Working knowledge of export/import documents: PI, commercial invoice, packing list, airway bill.
• Strong MS Excel skills (VLOOKUP/XLOOKUP, pivot tables, reconciliation sheets).
• Experience with a CRM or ERP system; Zoho CRM preferred.
• Clear written and spoken English for daily communication with Hong Kong and international partners.

Preferred

• Experience in IT hardware or electronic components trading (CPUs, HDDs, memory, used/refurbished equipment).
• Basic knowledge of computer hardware and product identification.
• Familiarity with customs rules for India and Hong Kong shipments.

Personal qualities

• Detail-oriented, organized and able to handle many orders at once.
• Calm problem-solver who follows issues through to closure.
• Leads by example; coaches and motivates the team.
• Honest and reliable with company stock, money and data.

PERFORMANCE MEASURES (KPIS)

KPI

On-time dispatch

Share of orders shipped by the committed date

Document accuracy

Packing lists and invoices issued without errors or revisions

Reconciliation turnaround

Time from warehouse count to final reconciliation report

Claim resolution

Shortage/bad-item claims raised and settled within target time

Issue response time

Speed of replies to customer and vendor queries

Team performance

Task completion, accuracy and staff retention

Pay

Up to ₹40,000.00 per month

Benefits

Paid time off

Provident Fund

Work Location

In person