Senior Quality Analyst

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Execution of test cases to ensure it confirms business requirement

Create defects and track it till closure

Ensure that quality processes are carried out through all phases of the Software Development Lifecycle, while meeting all project-related deadlines

Work concurrently on several projects, each with specific instructions that may differ

Work independently on projects, where tasks are self-determined and not specifically assigned

Work with business partners, systems analyst, designers and programmers to create / analyze required project documents and ensures that quality assurance processes are incorporated

Work closely with the Project Team to identify risks and UAT scope early in the project lifecycle

Build positive professional relationships with internal and external customers

Comply with all applicable Company policies, procedures, and business directives, changes including those relating to work location, team assignments, work schedules, and flexible work arrangements

Required Qualifications

6+ years of testing/development/ Routing configuration experience on Contact Center platforms like Amazon Connect, CX One, Genesys, etc.

4+ years of experience on Cyara Voice Automation Testing Tool

Solid hands-on testing/development/ Routing configuration experience on Contact Center Platform

Experience of any contact Center Platform - Amazon Connect, Genesys, CXone

Experience in Creating Test Scenarios , Test Cases from Call Flow Visio Diagrams

Good experience in developing and automating test cases using Cyara

Experience in Software Testing and User Acceptance Testing

Understanding of Contact center architecture

Flexibility with working on USA overlap shift timings

Proven solid communication skill

Preferred Qualifications

Experience in SQL and Agile methodology

Working knowledge of CA Rally

Knowledge on Agile methodologies

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

NJP