Front Desk Receptionist

Location

Ahmedabad, Gujarat

Experience

1–3 Years

Employment Type

Full-Time

About the Role

We are looking for a friendly, organized, and responsible Hospital Receptionist to manage the front desk and support day-to-day hospital operations. The ideal candidate should have prior experience in a hospital, clinic, or healthcare environment and be comfortable interacting with patients, coordinating appointments, handling follow-ups, and performing basic administrative and system-related tasks.

Key Responsibilities

Manage the hospital reception/front desk and provide a welcoming experience to patients and visitors.

Handle OPD patient management, including patient registration, appointment scheduling, token/queue management, and coordination with doctors and staff.

Coordinate patient flow and ensure smooth movement of patients through the OPD process.

Make outbound calls to patients for appointment confirmations, follow-ups, reports, treatment reminders, and other hospital-related requirements.

Maintain accurate patient information and update records in the hospital's software/system.

Coordinate with doctors, nurses, and other departments to address patient requirements and queries.

Assist with basic hospital administration and daily operational activities.

Enter and maintain vendor bills/invoices in the hospital/accounting system accurately and on time.

Maintain records, registers, documents, and other administrative information as required.

Support the management team with routine reports, data entry, documentation, and coordination activities.

Handle patient and visitor queries professionally and escalate issues to the appropriate department when required.

Ensure the reception area and related documentation are maintained in an organized manner.

Follow hospital policies regarding patient confidentiality, documentation, and service standards.

Candidate Requirements

1–3 years of experience as a Hospital Receptionist, Front Desk Executive, Clinic Receptionist, or similar healthcare role.

Prior experience in OPD/patient management will be preferred.

Good communication and interpersonal skills.

Comfortable making patient follow-up calls and communicating with patients over the phone.

Basic computer knowledge and ability to work with hospital/ERP/accounting systems.

Experience with data entry and vendor bill/invoice entry is preferred.

Good organizational skills with attention to detail.

Ability to multitask and work effectively in a busy hospital environment.

Professional, polite, and patient-friendly approach.

Gujarati and Hindi communication skills will be an advantage; basic English communication is preferred.

Key Skills

Patient Handling | OPD Management | Appointment Coordination | Patient Follow-ups | Hospital Administration | Data Entry | Vendor Bill Entry | Computer Skills | Communication | Documentation

What We Offer

Professional and supportive work environment

Opportunity to develop experience in hospital administration and healthcare operations

Exposure to patient management and hospital systems

Competitive salary based on experience and skills

Pay

₹15,000.00 - ₹23,000.00 per month

Benefits

Paid sick time

Paid time off

Work Location

In person