Customer Success Manager

Customer Success Professional

Job Type

Full-time

Experience

1–3 years

Location

Chennai, Tamil Nadu

Industry

Education / EdTech / School Services

About the Role

We are looking for a proactive and customer-focused Customer Success Professional to build strong relationships with our customers, understand their needs, ensure successful onboarding, and deliver an excellent overall customer experience.

The ideal candidate should have strong communication skills, a problem-solving mindset, and the ability to coordinate effectively with internal teams to ensure customer satisfaction and retention.

Key Responsibilities

Build and maintain strong relationships with customers.

Understand customer requirements, challenges, and expectations.

Manage customer onboarding and ensure a smooth implementation process.

Conduct regular follow-ups with customers and track their satisfaction.

Handle customer queries, concerns, and complaints professionally.

Coordinate with Sales, Marketing, Operations, Academic, and Support teams to resolve customer issues.

Ensure customers receive timely support and relevant information.

Monitor customer engagement, satisfaction, and retention.

Identify opportunities for upselling, cross-selling, and additional services where appropriate.

Maintain accurate customer records, follow-up details, and reports.

Collect customer feedback and share actionable insights with management.

Proactively identify potential customer issues and work toward solutions.

Prepare regular customer-success reports and performance updates.

Requirements

Bachelor’s degree in Business Administration, Marketing, Management, Education, or a related field.

1–3 years of experience in Customer Success, Customer Relationship Management, Client Servicing, Sales Support, or a similar role.

Excellent verbal and written communication skills.

Strong interpersonal and relationship-building abilities.

Good problem-solving and negotiation skills.

Ability to manage multiple customers and priorities simultaneously.

Strong follow-up and coordination skills.

Comfortable working with CRM software, Google Workspace, MS Office, or similar tools.

Willingness to learn and work in a fast-paced environment.

Preferred Skills

Experience in Education / EdTech / School / Preschool / Franchise industries.

Experience handling B2B or institutional clients.

Knowledge of CRM tools and customer-support platforms.

Basic understanding of sales and customer retention.

Strong presentation and communication skills.

What We’re Looking For

Customer-first mindset

Positive and professional attitude

Ownership and accountability

Strong attention to detail

Excellent follow-up skills

Ability to work independently and as part of a team

Passion for creating long-term customer relationships

What We Offer

Growth opportunities in a growing education-focused organization

Exposure to customer success, business development, and operations

Supportive and collaborative work environment

Opportunities to develop professional and communication skills

Career growth based on performance

How to Apply

Interested candidates can apply through Indeed with their updated resume. Shortlisted candidates will be contacted for the interview process.

Job Types

Full-time, Permanent

Pay

₹250,000.00 - ₹360,000.00 per year

Benefits

Provident Fund

Experience

Customer Success professional

1 year (Preferred)

Work Location

In person