Duty Manager

Key Responsibilities

Oversee front office, guest services, and shift operations to ensure seamless guest experiences

Supervise and guide front desk, bell desk, concierge, and other shift staff

Handle VIP arrivals, group check-ins, and special guest requests

Resolve guest complaints and escalations with empathy, and follow up to ensure satisfaction

Coordinate with housekeeping, F&B, maintenance, and security to keep the property running smoothly

Monitor room inventory, occupancy, and rate integrity, and manage overbookings and walk-ins

Review shift reports, cash handling, and night audit accuracy

Ensure compliance with SOPs, brand standards, and statutory requirements (including Form C and guest ID verification)

Handle emergencies such as medical incidents, fire alarms, and power outages, following safety protocols

Conduct shift briefings, assign duties, and maintain a detailed log book and handover

Drive upselling of rooms, packages, and services to support revenue targets

Train and coach team members, and support performance evaluations

Conduct regular property rounds to check cleanliness, maintenance, and guest areas

Benefits

Food provided

Health insurance

Leave encashment

Paid time off

Provident Fund

Work Location

In person