Client Success & Operations Executive

Client Success & Operations Executive

Job Type

Full-Time

Location

Mumbai – Nahur West

Work Mode

Work from Office

Salary

₹18,000 – ₹21,000 per month

Joining

Immediate

About the Role

We are looking for a reliable, organised and proactive Client Success & Operations Executive to support day-to-day client coordination and business operations.

The ideal candidate should be responsible, proactive, detail-oriented and comfortable managing multiple tasks independently.

Key Responsibilities

Client Coordination

Schedule appointments and send questionnaires.

Follow up for photographs, measurements and pending information.

Maintain client files and track progress.

Send reports, presentations and client documents.

Reports & Presentations

Convert ideas/voice notes into polished documents.

Format reports and PowerPoint presentations.

Create recommendation sheets, plans and PDFs.

Maintain templates and resource libraries.

Workshop Support

Manage registrations, attendance and participant communication.

Coordinate Zoom sessions and WhatsApp groups.

Send materials, recordings, certificates and feedback forms.

Business Operations

Maintain spreadsheets, trackers and digital files.

Track enquiries, proposals and follow-ups.

Update CRM/lead records.

Support processes and SOPs.

Content Support

Manage Canva files.

Create simple carousels from ideas.

Upload and schedule content.

Organise content assets.

Requirements

Good written and spoken English.

Good knowledge of PowerPoint, Word and Excel/Google Sheets.

Proficiency in Canva.

Strong attention to detail.

Good organisation and follow-up skills.

Ability to manage multiple tasks.

Professional communication skills.

Responsible, dependable, proactive and willing to learn.

Experience

Around 1 year of experience in coordination, client servicing, administration, operations or a similar role is preferred.

Candidates returning to work after a career break/sabbatical are also welcome.

Experience in operations, client servicing, coordination, training, consulting or working closely with a founder will be an advantage.

What You Can Expect

Direct exposure to client management and business operations.

Opportunity to work across consulting, training, workshops, content and operations.

Scope to take on greater responsibilities based on performance and ownership.

Interested candidates can apply with their updated resume.

Pay

₹18,000.00 - ₹21,000.00 per month

Work Location

In person