Client Relationship Manager (CRM)

CRM JD

Key Responsibilities

• Client Relationship Management

Building lasting relationships, providing customer support, and addressing client inquiries and concerns throughout the entire sales and post-sales lifecycle.

• Lead and Property Management

Tracking leads, managing listings, and utilizing the CRM software to organize client and property data.

• Process Facilitation

Coordinating with clients, vendors, and other departments to manage property transactions, payments, loan processing, and fit-out processes.

• Post-Sales Support

Handling client queries, complaints, and providing assistance with property handovers, fit-outs, and after-sales services.

• Team Collaboration and Training

Working with sales, marketing, and other teams to ensure CRM strategies align with business goals and training staff on customer service standards.

Required Skills and Experience

• Communication

Strong verbal and written communication skills to interact with clients, team members, and stakeholders.

• Organizational Skills

Excellent ability to manage multiple tasks, prioritize effectively, and maintain meticulous records.

• Analytical Skills

Ability to analyze data from the CRM to identify trends, generate insights, and improve customer experiences.

• Technical Proficiency

Familiarity with real estate MS Office, and other relevant tools.

• Industry Knowledge

Prior experience in the real estate industry, preferably in post-sales or CRM roles.

BUDGET- 30-50k

Experience- 3-5 year

Pay

₹30,000.00 - ₹50,000.00 per month

Benefits

Provident Fund

Application Question(s)

Total years of exp?

Present Location

present salary

Expected salary

Notice period

Work Location

In person