Tech Sales & Delivery Lead

We are looking for a Tech Operations, Sales & Delivery Lead who can bridge Sales, Solutioning, and Project Delivery - someone

who understands both business growth and execution discipline.

This is a high-ownership leadership role. The candidate will work directly with the founder for growth and delivery.

Role Summary

This role combines

a. Business Development & Lead Conversion

b. Pre-Sales & Solution Design

c. Project Delivery Leadership

d. Operational & P&L Responsibility

e. The ideal candidate must have prior experience in an IT service company delivering Zoho and Shopify

implementations.

Key Responsibilities

a. Sales & Business Development

i. Identify and generate new leads in Zoho & Shopify domains

ii. Approach prospects, conduct discovery calls, and qualify opportunities

iii. Drive follow-ups and convert leads into confirmed projects

iv. Own revenue pipeline and sales targets

b. Pre-Sales & Solutioning

i. Prepare structured proposals and commercials

ii. Design customer FRDs (Functional Requirement Documents)

iii. Conduct requirement workshops and discovery sessions

iv. Translate business needs into solution architecture

v. Scope projects accurately (effort, cost, timeline, resources)

c. Project Delivery Leadership

i. Lead project execution from onboarding to go-live

ii. Coordinate with internal developers and external stakeholders

iii. Ensure smooth project kick-off and milestone tracking

iv. Manage post go-live support transition

v. Handle client escalations and evolving requirementsd. Operations & Ownership

i. ii. iii. iv. v. Manage project P&L and margins

Plan and allocate resources effectively

Work hands-on with developers when required

Handle crisis situations and resource constraints

Ensure customer satisfaction and retention

Mandatory Skills & Experience

a. b. 4 to 5 years of experience in IT service company (Zoho & Shopify domain preferred)

Minimum 8 to 9 full-cycle implementations in

i. Zoho CRM | Zoho Creator | Zoho Inventory | Zoho Books | Zoho Commerce

c. d. e. f. At least 2 Zoho Certifications

Strong functional expertise in Zoho core applications & Retail / E-commerce business.

Experience in drafting proposals and FRDs

Ability to manage P&L and commercial discussions

g. Strong crisis management capability

h. Passion for customer success

Ideal Personality Traits

a. Entrepreneurial mindset

b. Comfortable working under pressure

c. Ready to roll up sleeves and work with tech team

d. Strong ownership mentality

e. Excellent communication & client-facing skills

f. Passionate about growth and delivery excellence

Why This Role is Important

This position acts as the bridge between Sales, Technology, and Client Success, ensuring business growth while maintaining delivery excellence.

Pay

₹600,000.00 - ₹800,000.00 per year

Benefits

Flexible schedule

Work Location

In person