Admin/Customer Service

BCSE PVT LTD · Delhi

वेतन₹20,000–28,000महीना, जैसा लिखा है

कहाँDelhi

प्रकारFull time

Posted30 Sep4 दिन पहले, SimplyHired से

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जो skills माँगे हैं60 लिखे हैं

Customer records maintenanceFacility maintenance issue reportingGoogle SuiteMaintenance intervention coordinationCustomer communicationCustomer complaint handlingContract renewal managementCustomer relationship buildingBachelor's degree – CommunicationsCompliance record maintenanceDigital register maintenanceOnline collaboration platformsSupport ticket trackingCustomer appointment bookingClient detail updatesOperations coordinationCustomer complaint documentationClient enquiry handlingProviding information to customersBack office operationsClient record-keeping practicesEscalation managementProject coordinationInternal team coordination for query resolutionBack office processingClient data maintenance in CRMBachelor's degree in business administrationHubSpot CRMHandling dissatisfied clientsAdministrative experienceMaintenance activity documentationDispatchingClient invoicingRecords managementCustomer request processingStakeholder coordinationConstruction industry experienceClient servicesIssue trackingResource scheduling coordinationBBAScheduling for multiple individualsCustomer renewal managementBusiness AdministrationConstruction experienceProductivity softwareClient communication skillsFault reportingDocumentation handlingVisit schedulingInternal team coordination for issue resolutionBillingCommunication skillsClient liaisonTeam coordinationIssue reportingMicrosoft DynamicsInvoice creationCorrective maintenance coordinationCustomer data entry

इस job के बारे में

Core Responsibilities

Client Coordination: Act as the primary point of contact for clients, housing societies, and commercial facility managers regarding lift servicing, breakdown reports, and AMC (Annual Maintenance Contract) renewals.

Scheduling & Dispatch: Coordinate with field technicians and service advisors to schedule routine maintenance, safety audits, and emergency repair site visits.

Database & CRM Management: Maintain accurate client records, contract details, equipment history, and service logs in the company's CRM platform.

Complaint Resolution: Document, track, and escalate technical complaints or service delays to the operations or engineering team until resolution.

Billing & Documentation Support: Assist with generating service invoices, processing contract renewals, and maintaining compliance documentation for elevator safety standards.

Requirements & Qualifications

Education: Bachelor’s degree in Business Administration, Communications, or a related field.

Experience: 1–3 years of experience in customer service, project coordination, or administrative roles (experience in elevators, construction, or technical/industrial services is a strong plus).

Technical Skills: Proficiency in MS Office/Google Workspace and familiarity with CRM software (e.g., Salesforce, HubSpot, or MS Dynamics).

Soft Skills: Exceptional verbal and written communication skills, strong multitasking ability, and patience when handling distressed customers during lift breakdowns.

Pay: ₹20,000.00 - ₹28,000.00 per month

Benefits

Health insurance

Paid sick time

Provident Fund

Work Location: In person

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