Customer Care Executive

The Role

We are looking for an experienced Product Support Executive skilled in handling B2B product queries and complaints. Strong communication and active listening abilities, with a solution-oriented approach. Proficient in Excel, with a focus on meeting TAT requirements and ensuring timely resolution

Core Responsibilities

• Listening to our B2B Customer’s concerns and handling product related complaints or queries on TAT basis.
• Contribute ideas to resolve customer problems to improve productivity.
• Maintain and update customer documentation as needed.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Actively listen to the concerns with a Solution-oriented approach.
• Manage transactions over CRM.

Key Requirements

• 0 - 2 years of experience required in any Customer Support Process or Role i.e. preferably from a Technical Process or IT company.
• Smart Freshers good with Communication skills can apply.
• Active Listener.
• Must be proficient in any of the above mentioned languages along with English.
• TAT oriented approach.
• Good working knowledge with Microsoft Excel or Microsoft Suite.
• Excellent communication and interpersonal skills.

What We Offer

• A high-velocity, low-bureaucracy environment where good ideas ship the same week
• Opportunity to shape the future of unsecured lending in emerging markets
• Competitive compensation package
• Professional development and growth opportunities
• Collaborative, innovation-focused work environment
• Comprehensive health and wellness benefit

Location & Work Model

• Location: Gurugram, Sector 65, work from office
• Start date: Immediate joiners preferred

Kindly share your updated profile with us at careers@datacultr.com to guide you further with this opportunity.

Pay

₹15,000.00 - ₹18,000.00 per month

Benefits

Flexible schedule

Health insurance

Paid sick time

Provident Fund

Work Location

In person