Technical Engineer / AV Engineer

JOB DESCRIPTION Position: Technical Engineer / Service Engineer – AV & Home Automation Department: Technical / Projects / Service Location: Bengaluru, Karnataka Employment Type: Full-Time Experience: 1–4 Years preferred Qualification: Diploma / BE / B.Tech in Electrical, Electronics, ECE, Instrumentation, or relevant technical qualification About the Role Visionic Integrated Technologies Private Limited is looking for a technically strong and hands-on Technical Engineer / Service Engineer to join its growing Audio-Visual, Home Automation and Smart Technology business. The candidate will be responsible for installation, configuration, testing, commissioning, troubleshooting, servicing and customer support across Visionic’s AV and home technology solutions. The role is primarily field-oriented and requires the ability to independently handle customer sites, installations and technical service requirements. KEY RESPONSIBILITIES 1. Audio-Visual Installation Installation and commissioning of Interactive Flat Panels (IFP) Active LED and professional display installation Digital signage systems Digital standees and kiosks Video conferencing systems PTZ cameras Professional audio systems Speakers, amplifiers and microphones Wireless presentation systems AV peripherals and accessories AV cabling, termination and connectivity Basic networking for AV systems The Visionic execution plan specifically identifies IFP, LED/display, digital signage, video conferencing, PTZ cameras, audio systems and wireless presentation as part of the installation engineer’s responsibility. Visionic_Execution_Plan (1).pdf 2. Home Automation The engineer should develop practical knowledge of: Smart switches Touch panels Smart sensors Lighting automation Curtain/blind automation Smart locks Video door phones Gate automation Access-control systems Home automation controllers Wi-Fi and network connectivity Basic IoT devices Configuration and commissioning of automation systems The position should be hands-on rather than purely theoretical . 3. Home Theatre & Audio Systems Support installation and commissioning of: Projectors Projection screens Large-format displays AV receivers Amplifiers Speakers Subwoofers Dolby Atmos systems Home theatre processors Media players HDMI/network connectivity Acoustic-related equipment Theatre automation and control The existing Visionic staffing plan explicitly includes home theatre alongside AV and home automation. Visionic_Execution_Plan (1).pdf 4. Installation & Site Execution Visit customer sites Understand site requirements Check site readiness Coordinate with electricians, carpenters, interior teams and other contractors Mount and install equipment Cable routing Cable termination Equipment configuration System integration Testing Commissioning Final demonstration to customer Site handover The supporting technician role in the Visionic plan includes mounting, cabling, termination, display/LED installation support, speaker installation and home-automation installation support. Visionic_Execution_Plan (1).pdf 5. Troubleshooting & Service Attend customer complaints and service calls Diagnose technical problems Identify root cause Rectify installation/configuration issues Troubleshoot AV equipment Troubleshoot connectivity/networking issues Troubleshoot home automation systems Replace/reconfigure faulty components where required Conduct preventive maintenance Ensure minimum repeat service calls Escalate OEM-level issues when necessary 6. Testing & Commissioning Before handover, the engineer should verify: Power and connectivity Display functionality Audio functionality Video signal HDMI/network connectivity Camera functionality Microphone/audio pickup Wireless presentation Automation scenes Lighting controls Curtain controls Smart locks/door devices Overall system integration 7. Customer Support Explain system operation to customers Conduct product demonstrations Train customers/basic operators Respond professionally to technical queries Maintain good customer relationships Ensure successful project handover Follow up after installation where required 8. Documentation Maintain: Installation reports Service reports Commissioning reports Site photographs Equipment details Serial numbers Configuration records Warranty information Customer sign-off Pending-service reports REQUIRED TECHNICAL SKILLS The ideal candidate should have practical knowledge of: AV HDMI DisplayPort USB Audio connections Amplifiers Speakers Microphones Cameras Video conferencing Digital signage Interactive displays Wireless presentation Networking LAN Wi-Fi IP addressing basics Routers/switches Basic network troubleshooting Home Automation Smart switches Sensors Lighting control Curtain motors Smart locks Video door phones Gate automation Controllers App-based configuration Electrical Basic electrical concepts Wiring Cable identification Multimeter usage Safety practices Basic fault finding PERSONAL ATTRIBUTES We are looking for someone who is: Hands-on and technically curious Good at troubleshooting Willing to travel to customer sites Comfortable working with tools and equipment Customer-friendly Presentable and professional Disciplined with documentation Good at problem-solving Willing to learn new technologies Able to work independently Able to coordinate with multiple teams Kannada + English communication would be an advantage for the Bengaluru market.