Reservation Executive

Job Description

POSITION SUMMARY

She primarily focuses on the reservation functions for the hotel ensuring all reservations are processed in a pleasant, professional and efficient manner.

Achieving customer satisfaction and room revenue goals while taking guests through the booking process.

Roles and Responsibilities

Courteously and promptly handle all reservation requests on the telephone and email

Listen effectively to the customer and capture relevant information

Ask relevant questions to understand the customers requirement and answer customer queries

Well informed of the Hotel facilities and packages

Maintain correspondence for each reservation request as per date and month

Take notes during the call and feed data into the database

Follow confirmation schedules as per instruction

Make necessary amendments to a guest booking

Handling and managing reservations process

Familiarity with Hotel Reservations software - IDS

Monitor room booking for multiple location

Handle inquiries and obtain correct information regarding details of reservation

Confirm and process reservation requests.

Ensure all information pertaining to reservations are properly taken and entered into the system

Handle group bookings as well as end to end reservations processes

Check arrival list for next day arrival bookings

Work closely with Front Desk and other departments, to ensure guest requirements are met

Perform any other duties as assigned by management

Desired Candidate Profile

Good verbal and written communication skills

Must be able to fluently speak English and Hindi

A good listener and passionate about helping people

Highly organized

Able to prioritize & multitask

Able to learn and adapt

Able to work on a flexible schedule

Prior experience in Hotel Front Office, customer service/support roles.

Pay

₹22,000.00 - ₹24,000.00 per month

Benefits

Commuter assistance

Food provided

Health insurance

Leave encashment

Paid time off

Application Question(s)

Can you join on immediate basis ?

Comfortable travelling to Andheri for on job location ?

Are you comfortable to work on fixed term contract ?

Work Location

In person