Customer Service Assistant

Job Description – Customer Support Executive

Job Title

Customer Support Executive

Department

Customer Support / Customer Service

Employment Type

Full-Time

Location

Greater Noida

Experience Required

Fresher to 2 Years

Salary

As per experience and company standards

Job Summary

We are looking for a professional, responsible, and customer-focused Customer Support Executive to handle customer queries, provide product and order-related assistance, resolve complaints, and ensure a positive customer experience.

The ideal candidate should have good communication skills, basic computer knowledge, a problem-solving attitude, and the ability to communicate professionally with customers through phone calls, WhatsApp, email, and other support channels.

Key Responsibilities

• Handle incoming customer calls, WhatsApp messages, emails, and website enquiries.
• Understand customer requirements and provide accurate information about products, prices, availability, orders, and services.
• Assist customers with product selection and basic product-related queries.
• Provide updates regarding order confirmation, dispatch, delivery, and order status.
• Resolve customer complaints and service-related issues professionally.
• Coordinate with Sales, Accounts, Warehouse, Dispatch, and other departments for customer-related requirements.
• Maintain proper records of customer enquiries, complaints, follow-ups, and resolutions.
• Follow up with customers regarding pending queries, quotations, orders, payments, or required information.
• Handle dissatisfied customers calmly and escalate serious or unresolved issues to the concerned senior.
• Ensure customers receive correct and complete information without making false commitments.
• Maintain a professional and polite tone during every customer interaction.
• Collect customer feedback and communicate recurring concerns to management.
• Update customer information and interaction details in CRM, Excel, ERP, or other company systems.
• Support the sales team by forwarding genuine sales enquiries and potential leads.

Required Skills

• Good verbal and written communication skills.
• Good Hindi communication skills; basic to good English preferred.
• Strong customer-handling and problem-solving skills.
• Basic knowledge of MS Excel, email, WhatsApp, and computer operations.
• Ability to understand products and explain them clearly to customers.
• Good listening skills and patience while handling complaints.
• Ability to manage multiple customer queries and follow-ups.
• Professional attitude, discipline, and teamwork skills.

Educational Qualification

• Minimum: GRADUATE.
• Graduate candidates will be preferred.
• Candidates with customer support, telecalling, e-commerce support, sales support, or customer service experience will be preferred.

Key Performance Indicators (KPIs)

• Customer query response time
• Complaint resolution time
• Follow-up completion rate
• Accuracy of information provided
• Customer satisfaction
• Proper maintenance of customer records
• Internal department coordination
• Attendance and workplace discipline

FOR REACH THIS PLACE CONTACT ON "+91 96670 89542"

Pay

₹18,000.00 - ₹250,000.00 per month

Benefits

• Food provided
• Health insurance
• Provident Fund

Work Location

In person