Deputy Manager-Customer Experience (Hospital)

Motherhood Hospital, Sarjapur · Bangalore

Senior

वेतन₹50,000–60,000महीना, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारFull time

Posted30 Sep31 दिन पहले, SimplyHired से

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जो skills माँगे हैं29 लिखे हैं

Customer communicationStaff supervisionManagerial strategic planningTeam leadershipOperations coordinationStaff schedulingCustomer satisfaction trackingIn-person customer serviceKPI reportingCustomer feedback analysisTeam schedulingMetrics reportingPatient serviceRegulatory compliance monitoringTeam developmentClient servicesStaff trainingService delivery statistics reportingCustomer relationship managementQuality compliance managementStakeholder reportingManagement reportingImplementation of strategic initiativesCustomer satisfaction improvementLeadershipRegulatory compliance managementOperational performance reportingShift schedulingRoster coordination

इस job के बारे में

Managing customer interactions: Overseeing customer service operations, ensuring a positive experience for patients and visitors.

Team leadership: Leading a team of customer service representatives, providing training, and fostering a positive work environment.
Customer satisfaction: Monitoring customer feedback and satisfaction, and implementing improvements based on feedback.
Operational efficiency: Ensuring smooth operations within the customer experience department, including scheduling and staff management.
Strategic planning: Participating in the development and implementation of customer experience strategies and policies.

Compliance and quality control: Ensuring adherence to hospital policies and regulatory requirements.

Reporting: Creating reports on customer experience metrics and performance for management review.

This role requires a combination of leadership, customer service, and operational management skills to drive the success of the customer experience department. 3

Pay: ₹50,000.00 - ₹60,000.00 per month

Benefits

Health insurance

Leave encashment

Paid sick time

Paid time off

Work Location: In person

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