Client Relationship Executive

We are looking for a CRM Executive to manage customer relationships, handle enquiries and follow-ups, ensure timely communication, and provide excellent after-sales service. The role will focus on maintaining strong customer relationships and improving customer satisfaction and retention.

Key Responsibilities

• Manage and maintain customer relationships through regular communication and follow-ups.
• Handle customer enquiries, requests, complaints, and feedback professionally.
• Conduct timely follow-ups on leads, enquiries, quotations, orders, and pending requirements.
• Maintain accurate and updated customer information and interaction records in the CRM/system.
• Coordinate with Sales, Order, Accounts, Production, and Dispatch teams to resolve customer requirements.
• Follow up with customers regarding order status, delivery, payments, and after-sales services.
• Ensure timely resolution of customer issues and escalate important matters to the concerned manager.
• Maintain records of customer calls, follow-ups, complaints, and resolutions.
• Support customer retention through regular follow-up and relationship-building activities.
• Collect and record customer feedback and share relevant insights with management.
• Assist the sales team in converting existing customer enquiries and follow-up opportunities.
• Maintain confidentiality of customer information and company data.
• Prepare regular CRM/MIS reports related to customer follow-ups and pending activities.

Required Skills

• Good communication and customer-handling skills.
• Strong follow-up and coordination skills.
• Basic knowledge of CRM software, MS Excel, and Google Sheets.
• Good problem-solving and interpersonal skills.
• Ability to manage multiple customer requests simultaneously.
• Professional and polite approach towards customers.
• Attention to detail and accurate record-keeping.

Key Performance Areas

Customer Relationship Management \| Customer Follow-up \| Lead \& Enquiry Management \| Complaint Resolution \| Customer Retention \| CRM Data Management \| After-Sales Service \| Interdepartmental Coordination \| Customer Satisfaction

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

• Cell phone reimbursement
• Provident Fund

Work Location

In person