Telecaller / Customer Support Executive
Telecaller / Customer Support Executive Company: Sellzy Location: Noida / Greater Noida Job Type: Full-time Role Overview Sellzy is looking for confident and responsible Telecallers to handle customer and seller communication, order confirmations, follow-ups, support queries, and daily calling operations. You will be responsible for ensuring orders and customer queries are handled quickly, professionally, and accurately. Key Responsibilities • Call customers for COD order confirmation and verification • Confirm customer name, address, landmark, pincode and order details • Identify genuine, doubtful, duplicate or incorrect orders • Follow up on unreachable customers • Handle basic customer support and order-related queries • Coordinate with the fulfilment/operations team regarding confirmed orders • Update call status accurately in the Sellzy system/sheets • Follow up on NDR / delivery-related cases when assigned • Maintain professional communication with customers • Meet daily calling and confirmation targets • Report important customer/order issues to the operations manager Requirements • Good Hindi communication skills • Basic English communication • Confident and clear speaking ability • Comfortable making a high volume of calls every day • Basic computer/Google Sheets knowledge • Good attention to detail • Disciplined with attendance and follow-ups • Previous telecalling, COD confirmation, e-commerce or customer-support experience is preferred Preferred Experience Experience with: • E-commerce • COD orders • Order confirmation • RTO/NDR follow-ups • Shopify or order-management systems • Customer support What We Expect We need people who are fast, accurate and accountable. Every order must be handled properly and every call status must be updated correctly. Salary: Based on experience Joining: Immediate / Priority Hiring
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