Chat Support Executive

Chat Process Executive

Job Role

Chat Process Executive / Customer Support Executive

Process

International Chat Process – Non-Voice

Job Type

Full-Time | Work From Office

Job Responsibilities

Handle customer queries and provide prompt and accurate support through chat.

Understand customer concerns and provide appropriate solutions as per company policies.

Maintain a professional and customer-friendly tone during every interaction.

Handle multiple chat conversations efficiently while maintaining quality standards.

Record customer interactions and update relevant information in the CRM/system.

Follow process guidelines, escalation procedures, and quality standards.

Coordinate with internal teams whenever required to resolve customer issues.

Achieve defined targets for productivity, quality, customer satisfaction, and response time.

Eligibility

Graduate candidates can apply, depending on process requirements.

Freshers and experienced candidates may apply.

Good written and verbal English communication skills

Basic computer knowledge

Candidates should be comfortable working in rotational shifts.

Regards

Ismail shaikh

9619409762

Pay

₹18,000.00 - ₹30,000.00 per month

Benefits

Commuter assistance

Flexible schedule

Health insurance

Paid sick time

Paid time off

Provident Fund

Work Location

In person