Walk In Drive - 8th October - Executive Operations

Rentokil Initial · Mumbai

Fresher चलेगा

वेतन₹3L–5Lसाल, जैसा लिखा है

कहाँMumbaiMaharashtra

प्रकारFull timeFresher चलेगा

Posted5 Oct7 दिन पहले, SimplyHired से

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जो skills माँगे हैं65 लिखे हैं

Customer follow-upsQuality indicator monitoringService level reviewsComputer operationGoogle SuiteCustomer communicationCustomer complaint handlingPeriodic MIS report preparationCustomer relationship buildingData analysis reportingStakeholder collaborationOnline collaboration platformsWorkflow managementComputer literacyB.ScOperations coordinationCustomer complaint documentationWriting skillsService schedulingCustomer satisfaction trackingKPI reportingProcess improvementCustomer feedback analysisEscalation managementProject coordinationInternal team coordination for query resolutionCross-departmental liaisonEnglishMetrics reportingBack office processingLocal languageCollaboration with business operationsHandling dissatisfied clientsAnalysis skillsAchieving service-level targetsBachelor's degreeStakeholder coordinationReport and presentation preparationClient servicesIssue trackingService delivery statistics reportingCustomer relationship managementStakeholder reportingService level managementService level analysisCustomer service report generationClient communication managementManagement reportingProgress managementMultidisciplinary collaborationProductivity softwareClient communication skillsInternal team coordination for issue resolutionProcess managementCommunication skillsSLA monitoringTeam coordinationKPI analysisCross-functional communicationIssue reportingOperational performance reportingService level agreement managementProgress trackingTime managementCollaboration with IT

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Job description

Walk In Drive - Executive Operations - 8th October 2026

Location - Rentokil PCI 301, 3rd Floor, L D Building, Mehra Industrial Estate, L. B. S. Marg, Vikhroli West, Mumbai, Maharashtra 400079

Qualification - Any Graduate

Experience - 0 - 2 Years (Freshers are also welcome)

Time - 11:00 am to 3:00 pm

Designation - Executive Operations

Requirement

Familiar with branch functioning, iCABS systems, Complaint Management handling. Service Delivery followup & SOS. Brief idea about NKA concept and its functioining in RPCI

Skills preferred

Strong communication skills - verbal, written & fluent English. Local languages preferred

Basic computer proficiency - Google Suites / MS suite, iCABs, Internal systems and

Strong Analytical skills

Ability to work with branch team & NKA team for faster complaint resolution

Preferred graduate from any field. Basic Pest knowledge, Complaint resolution - customer facing. Good team player with the ability to collaborate with cross functions ( IT, iCABs, CCC, Branches, NKA)Agile and flexible, Must take initiave and innovative in processes Willingness to travel based on the needs Project Management & Time Management Skills - systematic and methodical working

Role and Responsiblities

Support Manager Operations along with close coordination of reporting team in establishing robust and dynamic end to end comprehensive system for effective complaint management for NKA accounts & timely SOS follow up on regulare basis

Collating various complaints across NKA customers, analyze and provide feedback to Manager, Operations Capability

As a result of a comprehensive complaint management & feedback system enhance the customer service experiance and strengthen customer confidence in RPCI leading to increase customer retention

Maintain proper coordination with branches & NKA team (if required at customer level also) ensure for monitoring of planning, scheduling & on time service delivery as per contract for select NKA customers

5.With support of Manager Operations monitor -

a. SOS

b. TAT for all steps involved in complaint management

c. Collate & analyse data and prepare action plans and present findings on a regular basis in internal calls

6. Any other work, projects assigned from time to time

KPITime bound errorless report preparation with indicators which will help the Manager and GM Ops capabilities to analyze the complaint management process and its progress

On Time Service Delivery as per contractual obligations96 to 100 % SOS handled accountsImprove Recording of Complaints (C7 & CO complaince) in system for all NKA customers

Interested candidates please share resume on

alfeeya.siddiqui@rentokil-pci.com

Contact -9322881417

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