Customer Relationship Manager (CRM)

ASMA Residencies · Gurugram

Senior

वेतन₹30,000–60,000महीना, जैसा लिखा है

कहाँGurugramHaryana

प्रकारFull time

Posted5 Oct3 दिन पहले, SimplyHired से

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अच्छी English चाहिए, बोलने और लिखने में

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जो skills माँगे हैं49 लिखे हैं

Report preparationCustomer records maintenanceRecord-keepingCustomer complaint handlingConfidential information handlingCustomer relationship buildingClient onboardingEmail communicationInbound customer enquiry call handlingBasic service issue troubleshootingCustomer complaint follow-up verificationPhone communicationSupport ticket trackingOperations coordinationSpreadsheetsCustomer complaint documentationClient enquiry handlingInbound voiceEscalation managementInternal team coordination for query resolutionCross-departmental liaisonEnglishClient data maintenance in CRMLocal languageHandling dissatisfied clientsBusiness etiquetteCustomer request processingHospitality industry experienceClient servicesIssue trackingCustomer relationship managementCustomer service report generationClient status updatesCRM system proficiencyProductivity softwareHindiClient communication skillsProfessional phone etiquetteEscalation handlingInternal team coordination for issue resolutionComplaint resolution call handlingClient educationCommunication skillsClient liaisonProperty managementTeam coordinationStakeholder relationship buildingIssue reportingClient interaction via phone calls

इस job के बारे में

About ASMA

ASMA Residencies Corporate Solutions Pvt Ltd has been a trusted partner to MNCs and Embassies for over 15 years, providing premium serviced apartments, expatriate relocation support, and building maintenance solutions across NCR, Mumbai, and Bengaluru.

Job Summary

We are looking for a proactive and customer-focused Customer Service Manager to manage daily client interactions, address service-related issues, and coordinate with internal teams to ensure a high standard of service for our corporate and expatriate clients.

Key Responsibilities

Handle inbound queries from clients (phone, email, Maintenance App, WhatsApp) regarding accommodation, maintenance, and service issues.

Maintain strong client relationships by providing prompt updates and solutions.

Coordinate with operations, housekeeping, and maintenance teams to resolve client issues efficiently.

Track service complaints, update CRM, and follow up until closure.

Assist in onboarding new tenants by guiding them through service processes.

Prepare basic reports for client feedback, issue logs, and escalation records.

Support property managers with check-ins, check-outs, and document collection.

Maintain professionalism and empathy while dealing with high-profile clients including expats and diplomats.

Requirements

Proven work experience as a Customer Service Executive / Coordinator in real estate, hospitality, or facility management.

Excellent communication skills (English & Hindi mandatory).

Strong organizational and problem-solving abilities.

Working knowledge of MS Excel, email, and CRM tools.

Ability to handle sensitive client situations with discretion.

Comfortable working in a fast-paced and client-sensitive environment.

Job Types: Full-time, Permanent
Pay: ₹30,000.00 - ₹60,000.00 per month

Benefits

Provident Fund

Ability to commute/relocate

Sohna, Haryana 122102: Reliably commute or planning to relocate before starting work (Required)

Experience

Customer relationship management: 3 years (Required)

Language

English (Required)

Hindi (Preferred)

Work Location: In person

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