Travel Consultant - Freshers

Bookmytournow.com · Gurugram

Fresher चलेगा

वेतन₹15,000–20,000महीना, जैसा लिखा है

कहाँGurugramHaryana

प्रकारFull timeFresher चलेगा

Posted5 Oct3 दिन पहले, SimplyHired से

Kaam ने check किया

Freshers के लिए खुला: experience नहीं माँगा

Fee, deposit या पैसे माँगने के निशान नहीं

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं50 लिखे हैं

Customer follow-upsHotel bookingCustomer records maintenanceRecord-keepingCustomer communicationAfter-sales serviceOutbound lead nurturingCustomer relationship buildingProduct recommendationEmail communicationTravel arrangementsCustomer needs analysisSales transaction processingClient detail updatesOperations coordinationB2CClient enquiry handlingProduct bundlingClient record-keeping practicesBack office processingClient data maintenance in CRMClient needs assessmentLead conversionAccurate transaction records managementSales order documentationCustomer request processingSales quotingLead nurturingCustomer expectation managementClient servicesTour package reservationCost estimate preparationSales pipeline managementCRM system proficiencyProviding product informationOrder processingClient communication skillsTailor-made holiday planningBooking modificationSolution sellingTravel schedulingClient educationSales follow-upClient liaisonTeam coordinationCustomer acquisitionOrder booking managementCustomer account updatingReservation managementCustomer data entry

इस job के बारे में

Key Responsibility Areas: -

Manage assigned leads and initiate customer contact as per the daily sales plan.Understand customer requirements such as destination, departure city, travel date, number of passengers, hotel category, inclusions, trip purpose, and food preference.

Prepare customized travel packages using suitable existing packages or creating new packages when required.

Prepare quotations by reviewing the day-wise itinerary, hotels, flights, prices, and package inclusions.

Share quotations with customers through email and WhatsApp and explain the package details clearly.

Follow up with customers at the agreed time and record customer responses, changes, and next follow-up dates in the CRM.

Handle customer requests related to package changes, fare conditions, availability, and approved discounts.

Confirm booking requirements and collect the required customer documents and booking information.

Generate and share payment links and guide customers through the payment process.

Process confirmed bookings, update full or partial payment details, and maintain accurate transaction records.

Coordinate with the Operations Team for flights, hotels, sightseeing, tours, transfers, costing, guest details, and final confirmations.

Share booking confirmations, tickets, invoices, payment information, and other required documents with customers and maintain complete CRM records.

Performance will be measured based on

Lead Follow-Up: Timely follow-up of assigned leads and customer inquiries.
Lead Conversion: Conversion of qualified customer inquiries into confirmed bookings.
Quotation Accuracy: Accuracy of itinerary, hotel, flight, price, and inclusion details.
Response Time: Timely response to customer inquiries, changes, and follow-ups.
CRM Accuracy: Complete and timely updating of customer conversations, requirements, follow-ups, and booking information.
Booking Accuracy: Correct entry of customer, document, payment, and booking details.
Customer Service: Clear communication and smooth handling of customer requirements and concerns.
Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

Provident Fund

Work Location: In person

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