Help desk executive L1

Srishti Software Applications Pvt. Ltd · Bangalore

वेतन₹20,000–26,000महीना, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारFull time

Posted5 Oct6 दिन पहले, SimplyHired से

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अच्छी English चाहिए, बोलने और लिखने में

Night shift

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जो skills माँगे हैं52 लिखे हैं

Live chatTechnical troubleshootingNetwork troubleshootingITIL CertificationEmail communicationMicrosoft OutlookTechnical support via phoneBachelor's degree – Information TechnologyInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationSupport ticket trackingB.ScTriageWriting skillsIT service managementIncident management softwareClient communicationInbound voiceInternational voice processIncident documentationTicketing softwareIncident reporting systemsWindowsMaster's degreeVoice-based call centre experienceWorkload prioritisationScienceAchieving service-level targetsSLA adherenceCustomer request processingProductivity software supportTask prioritisationIncident reporting softwareClient servicesB.TechUser managementService level managementServiceNowClient status updatesClient communication skillsTechnical support via emailEscalation handlingIncident log maintenanceCommunication skillsIncident management responsibilitiesActive DirectoryBCAIssue reportingClient interaction via phone callsSystem issue identificationVPN

इस job के बारे में

Client: IBM Project

Role - Help desk executive L1

Location: Bangalore and Muzaffarpur
Experience: 2 Years
Shift: 24×7 Rotational Shifts (US EST aligned)

Salary - 20K to 26K

Key Responsibilities

Handle IT support requests through phone, email, web, and chat.

Log, update, and manage incidents using ServiceNow/ITSM tools.

Perform L1 troubleshooting using SOPs and knowledge articles.

Troubleshoot password, VPN, application access, Outlook, and Office 365 issues.

Perform basic Active Directory user administration and password resets.

Categorize and prioritize incidents according to P1–P4 severity.

Escalate unresolved issues to L2/L3 teams as per defined procedures.

Maintain accurate ticket documentation and provide timely status updates.

Ensure compliance with SLA and service delivery standards.

Provide professional support to international users.

Technical Skills

ServiceNow / ITSM

Active Directory

Password Reset Tools

VPN Troubleshooting

Microsoft Office 365 / Outlook

Incident Management

Incident Categorization & Prioritization

Basic Windows Troubleshooting

Eligibility

Graduate – B.Tech / BCA / B.Sc IT / Any Graduate with relevant IT experience.

6 months to 2 years of relevant technical/helpdesk/support experience.

Good verbal and written communication skills.

Comfortable working in 24×7 rotational shifts.

ITIL Foundation certification is preferred.

Pay: ₹20,000.00 - ₹26,000.00 per month

Benefits

Health insurance

Provident Fund

Education

Master's (Required)

Experience

Help Desk Executive: 1 year (Required)
IT Helpdesk Executive: 1 year (Required)

L1 Support Engineer: 1 year (Required)

Desktop Support Engineer: 1 year (Required)
International voice process: 1 year (Required)
ServiceNow: 1 year (Required)
Service Desk Associate: 1 year (Required)
Technical Support Analyst: 1 year (Required)

Location

HBR Layout, Bengaluru, Karnataka (Required)

Work Location: In person

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