DR
Customer Support Executive (CSE)
Dr.Veda private Limited · Delhi
वेतन₹12,000–14,000महीना, जैसा लिखा है
कहाँDelhi
प्रकारFull time
Posted5 Octकल, SimplyHired से
Kaam ने check किया
Fee, deposit या पैसे माँगने के निशान नहीं
Walk-in interview
दिन का काम
गाड़ी या licence नहीं चाहिए
जो skills माँगे हैं21 लिखे हैं
Data quality checksCustomer records maintenanceOrder status updatesInbound customer enquiry call handlingPhone communicationCall loggingDigital register maintenanceClient detail updatesData entry in ExcelClient enquiry handlingClient data maintenance in CRMData quality monitoringClient servicesCRM system proficiencyOrder issue resolutionProviding product informationSuggestive sellingAfter-call work proceduresAdd-on salesClient interaction via phone callsCustomer data entry
इस job के बारे में
- Pay
- ₹12,000.00 - ₹16,000.00 per month
Job description
Job Location - Kohat Enclave, PItampura, Delhi
Position -Customer Support
Opening - 8
Immediate joiner preferred!
Job Overview
We are looking for a clear-spoken, detail-oriented, and reliable Order Confirmation Executive to join our team. In this role, your primary responsibility will be to call customers who have placed orders online (Cash on Delivery or Prepaid) to verify their shipping details, confirm their intent to purchase, and ensure smooth order processing.
Key Responsibilities
- Order Verification
- Call customers immediately after an order is placed to verify their name, complete delivery address, and contact details.
- Status Updates
- Confirm the payment mode (COD/Prepaid) and update the order status in our system (Confirmed, Cancelled, or Hold).
- Address Correction
- Spot and correct incomplete or incorrect addresses to minimize Return-to-Origin (RTO) rates.
- Customer Support
- Answer basic customer queries regarding product features, delivery timelines, and return policies during the call.
Upselling/Cross-selling (Optional): Inform customers about ongoing offers, discounts, or related products to increase the average order value.
- Data Management
- Maintain accurate logs of all successful, unanswered, and cancelled calls in the CRM or Excel sheet
- Work Location
- In person
Benefits
Provident Fund
- Work Location
- In person
- Pay
- ₹12,000.00 - ₹14,000.00 per month
- Work Location
- In person
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