Job Description – NOC Analyst

Position Title

Network Operations Center (NOC) Analyst

Experience Required

3+ Years

Working Mode

Remote

Preferred Location

Hyderabad / Bangalore / Chennai

Shift Timing

Rotational Shifts (US Timings)

About the Role

We are looking for a proactive and technically strong NOC Analyst to support MSP clients' enterprise network infrastructure. The ideal candidate should have hands-on experience in network monitoring, monitoring tool administration, incident management, basic network troubleshooting, documentation, and coordination with ISP, Field Engineers, and customers while ensuring maximum network availability and SLA compliance.

Mandatory Requirements

• Strong communication skills with customers and technical teams.
• Minimum 3+ years of experience in Enterprise NOC / Network Operations.
• Experience working in 24×7 rotational shift environments.
• Good understanding of Enterprise Network Monitoring and ITIL-based Incident Management.
• MSP environment experience.&ITIL Foundation certification.
• Exposure to AWS/Azure networking is an added advantage.
• Valid CCNA Certification.( Preferred )

Technical Skills Required

Networking

TCP/IP, DNS, DHCP, Subnetting, IPv4 Addressing, LAN/WAN, VPN

Routing & Switching

Basic troubleshooting of OSPF, BGP; good understanding of VLAN, STP and Trunking

Monitoring Protocols

SNMP, Syslog, NetFlow, Telemetry

Monitoring Tools

SolarWinds, LogicMonitor, Auvik, PRTG, Zabbix, Nagios, ManageEngine

Ticketing Tools

ServiceNow, ConnectWise, Jira, Zendesk

Basic Knowledge

Windows Server, Linux, Network Devices, Firewall Concepts

Key Responsibilities

Network Monitoring

• Monitor enterprise network infrastructure using monitoring platforms.
• Integrate and onboard new network devices/nodes into monitoring tools.
• Configure and maintain monitoring templates, thresholds, and alert profiles.
• Ensure continuous availability of monitored infrastructure.

Incident Management

• Monitor alerts and incidents generated from monitoring platforms.
• Perform ticket triaging, categorization and prioritization.
• Perform Level-1 and basic Level-2 network troubleshooting.
• Escalate incidents appropriately and ensure SLA compliance.

Network Troubleshooting

• Basic troubleshooting of OSPF, BGP, Routing & Switching.
• Troubleshoot DNS, DHCP, TCP/IP, LAN/WAN, VPN and network reachability.
• Perform subnet calculations and IP addressing validation.

Monitoring Protocols

• Hands-on knowledge of SNMP, Syslog, NetFlow and Telemetry.
• Understand device discovery, performance monitoring, fault monitoring and alert generation.

Coordination & Documentation

• Coordinate with Field Engineers, ISP providers, Client Technical Teams and internal L2/L3 teams.
• Track incidents until complete resolution.
• Prepare RCA, SOP, Incident Reports, Shift Handover Documents, Knowledge Base Articles and Weekly/Monthly Operational Reports.

Educational Qualification

Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.

Notice Period

Immediate Joiners / Short Notice Candidates Preferred.