Front Office Associate

Job description

Primary Duties

• Greet and Welcome Guests/Clients
• Provide a warm and professional greeting
• Make a positive first impression
• Check-In and Check-Out Procedures
• Handle guest arrivals and departures efficiently
• Verify identification, confirm reservations, and issue room keys
• Process payments and provide receipts
• Answer Phones and Emails
• Respond to inquiries and direct calls appropriately
• Take and relay messages
• Provide information about the company or property
• Manage Reservations and Appointments
• Book rooms, appointments, or meetings using booking software
• Update calendars and schedules
• Handle Guest Complaints and Requests
• Provide prompt solutions or escalate issues to the appropriate department
• Arrange amenities, services, or special requests
• Maintain Records and Reports
• Keep accurate records of guest stays or visitor logs
• Prepare daily activity or occupancy reports
• Coordinate with Other Departments
• Communicate with housekeeping, maintenance, security, etc.
• Ensure guest needs are met in a timely manner

Administrative \& Technical Tasks

• Operate front desk software, POS systems, or office equipment
• Maintain cleanliness and organization of the reception area

Key Skills and Traits

• Excellent communication and interpersonal skills
• Professional appearance and demeanor
• Multitasking and time management
• Problem-solving ability
• Familiarity with office or hotel management software (e.g. OPERA, Microsoft Office)

Job Types

Full-time, Permanent, Hotel experience only

Job Types

Full-time, Permanent

Pay

₹16,000.00 - ₹20,000.00 per month

Benefits

• Food provided
• Health insurance
• Provident Fund

Language

• Hindi (Preferred)
• English (Preferred)

Work Location

In person