Immediate Joiner E-Commerce Operation Executive

Job Title

Senior Executive – Ecommerce Operations

Department

Ecommerce / Online Sales

Location

Mumbai

Reporting To

Head – Ecommerce

Role Overview

The Senior Executive – Ecommerce Operations will be responsible for managing day-to-day operations across online marketplaces (such as Amazon, Flipkart, Ajio and other platforms) & own Website. This role will own end-to-end product listing, content management, inventory hygiene, and daily order fulfilment to ensure a smooth customer experience and achievement of sales targets.

Key Responsibilities

Marketplace Listing & Catalog Management

Create, update, and maintain product listings on Amazon, Flipkart, Ajio and other marketplaces (titles, bullet points, descriptions, images, attributes, keywords, etc.).

Ensure category-wise, brand-wise, and SKU-wise catalog completeness and accuracy as per each marketplace’s guidelines.

Coordinate with design/content teams for listing images, A+ content, and enhanced brand content where applicable.

Regularly audit live listings to identify and resolve errors, suppressions, duplicates, and compliance issues.

Content & Pricing Management

Optimize content for better visibility, conversion, and platform SEO (search keywords, backend keywords, etc.).

Update prices, offers, discounts, and promotions in line with the marketing calendar and business strategy.

Ensure product information is consistent across all marketplaces and internal systems.

Inventory & Stock Management

Monitor stock levels across marketplaces to maintain healthy in-stock rates while avoiding overstock and stock-outs.

Coordinate with warehouse and procurement teams for timely replenishment and stock transfers.

Reconcile marketplace inventory vs. physical stock; track and resolve stock discrepancies, damages, and returns.

Maintain accurate inventory master’s and prepare periodic inventory and sale-through reports.

Order Fulfilment & Operations

Oversee the complete daily order fulfilment process from order download to dispatch and delivery, ensuring on-time and error-free shipments.

Coordinate with warehouse/operations teams for picking, packing, invoicing, shipping label generation, and handover to courier partners.

Track shipment status, handle exceptions (RTO, delays, lost shipments), and coordinate with marketplaces/couriers to resolve issues.

Ensure adherence to platform SLAs for dispatch, delivery, cancellations, and returns to maintain high seller ratings.

Reporting & Analysis

Generate and maintain daily/weekly/monthly MIS for sales, orders, inventory, fulfilment TAT, returns and penalties.

Identify gaps and opportunities in listings, inventory, and operations; suggest and implement process improvements.

Share regular performance updates with management for decision-making.

Cross-functional Coordination

Work closely with sales, marketing, warehouse, finance, and customer support teams to ensure seamless ecommerce operations.

Coordinate with marketplace account managers for campaigns, events, promotions and resolving operational issues.

Key Skills & Competencies

Strong hands-on experience with marketplaces such as Amazon Seller/Vendor Central, Flipkart Seller Hub, Ajio and similar platforms.

Good understanding of ecommerce cataloging, listing standards, inventory flows and order fulfilment workflows.

Proficiency in Excel/Google Sheets for bulk uploads, data analysis, and reporting.

High attention to detail, process orientation and problem-solving ability.

Good communication and coordination skills to work with internal teams and external partners.

Ability to multitask and manage daily operations in a fast-paced environment.

Qualifications & Experience

Graduate in any discipline; preference for Commerce/Business/Operations-related fields.

Experience: 3–5 years of relevant experience in ecommerce operations / marketplace management, with at least 2+ years handling Amazon/Flipkart/Ajio listings and order fulfilment.

Experience in a D2C or consumer brand will be an added advantage.

Pay

₹600,000.00 - ₹800,000.00 per year

Benefits

Health insurance

Provident Fund

Work from home

Work Location

In person