Customer Service Team Leader

Job Description – Team Leader Position: Inside Sales Team Leader Location: Kalyan Nagar, Bengaluru Salary: As per experience and company norms Key Responsibilities ● Manage and supervise the assigned regional-language telecalling team. ● Monitor daily calling, follow-up and appointment targets. ● Allocate and distribute leads among team members. ● Track individual and team performance. ● Conduct daily team briefings and performance reviews. ● Support telecallers in handling difficult conversations and objections. ● Monitor lead conversion and identify opportunities for improvement. ● Conduct call audits and provide regular feedback to team members. ● Ensure all leads are followed up within the defined timelines. ● Prepare daily, weekly and monthly performance reports. ● Coordinate with the management and operations teams. ● Train new team members on the calling process, scripts, CRM and patient-handling procedures. ● Motivate the team to achieve and exceed sales/conversion targets. ● Ensure discipline, attendance and adherence to company processes. ● Identify performance gaps and implement corrective action plans. Team Leader Profile ● 1–5 years of experience in Inside Sales / Telecalling / Healthcare Sales / BPO. ● Prior experience managing a telecalling team is preferred. ● Strong leadership and people-management skills. ● Excellent communication and convincing abilities. ● Strong analytical and reporting skills. ● Ability to work under pressure and achieve targets. ● Proficiency in the respective regional language is mandatory. What We Offer ● ₹30,000/- Take-Home Salary for Telecallers ● Professional and structured inside-sales environment ● Opportunity to work in the healthcare sector ● Performance-driven growth opportunities ● Training and process support ● Career growth opportunities for high-performing employees Work Location Nexus Pain Management Kalyan Nagar, Bengaluru, Karnataka Interested Candidates Candidates with strong communication skills, a passion for sales and customer interaction, and experience in healthcare/telecalling/inside sales are encouraged to apply. Immediate Joiners Preferred.

Pay

₹25,000.00 - ₹30,000.00 per month

Education

Bachelor's (Required)

Experience

Healthcare Sales

2 years (Required)

BPO

2 years (Required)

Inside Sales

2 years (Required)

Telecalling

2 years (Required)

Prior experience managing a telecalling team is preferred: 2 years (Required)

Strong leadership and people-management skills: 3 years (Required)

Excellent communication and convincing abilities.: 3 years (Required)

Strong analytical and reporting skills.: 3 years (Required)

Ability to work under pressure and achieve targets: 2 years (Required)

respective regional language is mandatory. : 3 years (Required)

Language

Kannada (Required)

Tamil (Required)

Malayalam (Required)

Location

Kalyan Nagar, Bengaluru, Karnataka (Required)

Work Location

In person