non voice process

DreamSoft IT Solutions Pvt. Ltd · Bangalore

वेतन₹16,000–28,000महीना, जैसा लिखा है

कहाँBangaloreKarnataka

प्रकारPart time

Posted6 Oct2 दिन पहले, SimplyHired से

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जो skills माँगे हैं27 लिखे हैं

Live chatCustomer records maintenanceRecord-keepingCustomer communicationCustomer complaint handlingEmail communicationWriting skillsClient enquiry handlingCorrespondence draftingBack office operationsEscalation managementInternal team coordination for query resolutionEnglishBack office processingCommunication platforms12th PassCustomer request processingBachelor's degreeCustomer service through social mediaClient servicesData entryNon-voiceTypingClient communication skillsEscalation handlingInternal team coordination for issue resolutionCommunication skills

इस job के बारे में

non-voice job description involves handling customer support, data processing, or technical tasks through text-based channels like email, live chat, and messaging instead of phone calls. Most users on Quora agree that frontline agents in these roles focus on written communication and documentation.

Key Responsibilities

Customer Interaction: Handle customer queries, complaints, and requests via email, live chat, or social media.
Backend Support: Process transactions, verify user details, and manage data entry tasks.
Documentation: Record interactions accurately and maintain clean system logs.
Escalation: Coordinate with internal teams to resolve complex or delayed issues.

Required Skills & Qualifications

Communication: Strong written English skills with good grammar and clear phrasing.
Typing Speed: Fast and accurate typing abilities to manage multiple chats or high email volumes.
Multitasking: Ability to handle multiple text conversations or switch between systems smoothly.

Age criteria 18 to 29 years

Education: Minimum high school diploma (12th grade) or a bachelor's degree depending on the company.
Pay: ₹16,000.00 - ₹28,000.00 per month
Work Location: In person

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