ServiceNow Architect – ITOM

Role

ServiceNow Architect – ITOM

Total Experience

8+ Years

Location

Offshore

Work Mode

Offshore

Shift

9:30 AM – 6:30 PM IST

Certification

Not Mandatory

Overview

The ServiceNow ITOM Architect will design, architect, and deliver scalable ITOM solutions on the ServiceNow platform, ensuring performance, governance, and integration across enterprise systems.

Key Responsibilities

Architect and lead end-to-end implementation of ServiceNow ITOM modules including Discovery, Service Mapping, Event Management, Cloud Discovery, and CMDB

Define ITOM architecture, CMDB governance, and data models

Design and develop custom ServiceNow applications using Scoped Applications, Flow Designer, UI Builder, and IntegrationHub

Lead integrations with external systems using REST/SOAP APIs, MID Servers, and monitoring tools

Ensure platform scalability, performance optimization, security, and compliance

Provide technical leadership, architecture reviews, and guidance to development teams

Translate business and operational requirements into technical solutions

Support presales activities including solution design, estimations, and technical workshops

Required Skills & Experience

8+ years of IT experience with strong ServiceNow expertise

Hands-on experience in ServiceNow ITOM modules (Discovery, Service Mapping, Event Management, CMDB)

Strong JavaScript scripting skills (Glide API, Script Includes, Business Rules, Client Scripts)

Experience with IntegrationHub, Flow Designer, and enterprise integrations

Solid understanding of IT infrastructure, cloud platforms, and monitoring tools

Originally posted on Himalayas